Customer Service Associate

Fsstechnologies; Ypsilanti (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Pay range: $20-$23 per hour

Benefits: medical, dental, vision, 401

Life insurance

Job summary

FSS Technologies is seeking an inside sales support professional to act as the frontline contact for customers. You will drive inside sales efforts, set appointments for the outside sales team, and maintain accurate CRM notes.

The role requires strong communication, the ability to diagnose needs quickly, and a calm, empathetic approach with customers. A 2+ year background in customer service is preferred; a comprehensive benefits package is offered.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years of experience in a customer service role.
• Proficient in Microsoft Office Suite and Fieldhub (or similar CRM system).
• Clear, professional verbal and written communication.
• Strong ability to stay calm under pressure, even with difficult customers.
• Demonstrated ability to problem-solve and work with integrity and confidentiality.

Responsibilities

• Answer incoming calls quickly and professionally using a headset.
• Diagnose customer needs in under one minute and determine next steps.
• Enter detailed call notes into Fieldhub and CRM systems.
• Ensure complete understanding of the issue before taking action.
• Stay calm and helpful even with difficult callers.
• Handle customer interactions with integrity and empathy.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Fieldhub CRM

Microsoft Office Suite

Job description

Ready to Lead a Team That Keeps Our Business Moving? Join a fast-growing, purpose-driven company where your leadership directly supports the health and growth of the business. At FSS Technologies, we don’t just provide life safety solutions — we ensure our customers are protected, supported, and billed with accuracy and care. If you’re a motivated, detail-oriented professional who thrives on keeping processes running smoothly, guiding a team, and maintaining strong client relationships, this is your chance to grow with a company that invests in you and believes in promoting from within.

About FSS Technologies

At FSS Technologies, protecting lives and property is at the core of everything we do. We provide industry-leading life safety and electronic security solutions that help businesses safeguard their people and assets. Guided by our values of excellence, integrity, and accountability, we are building a dynamic and supportive environment where our team can grow and succeed.

Position Overview

You will serve as the frontline support for our customers while driving inside sales efforts and setting up appointments for the outside sales team.

Key Responsibilities

• Answer incoming calls quickly and professionally using a headset
• Diagnose customer needs in under one minute and determine next steps
• Enter detailed call notes into Fieldhub and CRM systems
• Ensure complete understanding of the issue before taking action
• Stay calm and helpful even with difficult callers
• Handle customer interactions with integrity and empathy

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all-inclusive.

Education & Experience

• High School Diploma or equivalent.
• Minimum 2 years of experience in a customer service role.
• Proficient in Microsoft Office Suite and Fieldhub (or similar CRM system).
• Clear, professional verbal and written communication.
• Strong ability to stay calm under pressure, even with difficult customers.
• Demonstrated ability to problem-solve and work with integrity and confidentiality.

What We Offer

• Pay range for this role is $20-$23 per hour
• Benefits: FSS Technologies offers a full range of benefits that include medical, dental, vision, 401K, life insurance, and other ancillary products.

Commitment to Inclusion

FSS Technologies is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to building an inclusive, supportive workplace for people of all backgrounds.

Ready to Make a Real Impact?

If you’re looking for a career, not just a job, and want to work for a company where you’re empowered, supported, and rewarded, apply today and start your journey with FSS Technologies.

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