Senior Service Technician - Fire & Security Systems

FSS Technologies; Ypsilanti (MI); On-site; USD 34,440 - 55,104; Full time

Benefits offered by this job

Medical, dental, vision

401K and life insurance

Job summary

FSS Technologies, a fast-growing life safety solutions provider in Michigan, seeks a Senior Service Technician to lead field service activities and mentor apprentices. You will handle advanced troubleshooting on large projects while ensuring high-quality service and regulatory compliance.

You will interface with inspectors, contractors, and clients to deliver precise diagnostics and solutions, upholding NFPA codes and manufacturer requirements.

Qualifications

• 4–6 years of field technician experience.
• NICET Level I or higher strongly preferred.
• Proven expertise across multiple system types.
• Strong leadership and mentoring ability.

Responsibilities

• Lead service calls for complex system issues.
• Mentor and train apprentices and associates.
• Ensure all work complies with NFPA codes, manufacturer requirements, and regulations.
• Interface with inspectors, contractors, and clients.
• Provide advanced diagnostics and solutions.

Skills

Leadership

Mentoring

Customer relationships

Advanced diagnostics

Education

NICET Level I or higher

Job description

Industry

Fire Alarm, CCTV, Access Control, Intrusion Detection

Job Type

Full-Time

Job Overview

Ready to Lead a Team That Keeps Our Business Moving? Join a fast-growing, purpose-driven company where your leadership directly supports the health and growth of the business. At FSS Technologies, we don’t just provide life safety solutions — we ensure our customers are protected, supported, and billed with accuracy and care. If you’re a motivated, detail-oriented professional who thrives on keeping processes running smoothly, guiding a team, and maintaining strong client relationships, this is your chance to grow with a company that invests in you and believes in promoting from within. Focused on outcome.

About FSS Technologies

At FSS Technologies, protecting lives and property is at the core of everything we do. We provide industry-leading life safety and electronic security solutions that help businesses safeguard their people and assets. Guided by our values of excellence, integrity, and accountability, we are building a dynamic and supportive environment where our team can grow and succeed.

Position Overview

The Senior Service Technician serves as a technical expert, handling advanced troubleshooting, large-scale service projects, and mentoring apprentices and associates. This role ensures high-quality service delivery and regulatory compliance.

Key Responsibilities

• Lead service calls for complex system issues.
• Mentor and train apprentices and associates.
• Ensure all work complies with NFPA codes, manufacturer requirements, and regulations.
• Interface with inspectors, contractors, and clients.
• Provide advanced diagnostics and solutions.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all-inclusive.

Education & Experience

• 4–6 years of field technician experience.
• NICET Level I or higher strongly preferred.
• Proven expertise across multiple system types.
• Strong leadership and mentoring ability.

What We Offer

• Pay range for this role is $25-$40 per hour
• Benefits: FSS Technologies offers a full range of benefits that include medical, dental, vision, 401K, life insurance, and other ancillary products.

Commitment to Inclusion

FSS Technologies is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to building an inclusive, supportive workplace for people of all backgrounds.

Ready to Make a Real Impact?

If you’re looking for a career, not just a job, and want to work for a company where you’re empowered, supported, and rewarded, apply today and start your journey with FSS Technologies.