Customer Service Associate

thoroughbred-express; Pendleton (OR); On-site; USD 18,000 - 32,000; Full time

Benefits offered by this job

Overtime eligibility

Health benefits

Commission bonuses

Paid Time Off

Job summary

Thoroughbred Express in West Virginia is seeking a Customer Service Associate to educate customers about services, benefits and safety features while delivering a friendly, efficient experience at our car wash. You will greet customers, assist with payments, operate in an automated facility, and collaborate with team members to maintain equipment and cleanliness.

This role includes a generous commission structure and opportunities for bonuses.

Qualifications

• Experience in customer service preferred.
• Excellent communication and interpersonal skills.
• Must have valid and current driver’s license.

Responsibilities

• Display courteous, customer service focus, and professional attitude.
• Work while standing over long periods of time (6+ Hours).
• Lift items of moderate weight (10+ pounds).
• Maintain work expectations outdoor in all weather conditions.
• Interact ethically with fellow employees and customers.
• Possess valid and current driver’s license.
• Excellent written and oral communication skills, as well as interpersonal skills.

Skills

Customer service

Communication

Driving license

Job description

Boost your income beyond your hourly wage with lucrative commission-based earnings and bonus opportunities!

Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.

Key Duties and Responsibilities

• Focus on providing a positive customer experience.
• Carry out daily duties that ensure effective operation of a car wash facility in partnership with
  peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment for them to be able to work
  efficiently in an automated facility.
• Direct the Driver into the entrance to the car wash or guides them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working
  order.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the
  wash area.
• Additional duties as assigned.

Essential Responsibilities

• Display courteous, customer service focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver’s license
• Excellent written and oral communication skills, as well as interpersonal skills

Physical Requirements

• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves

Additional Benefits

• All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws
• We do offer a 401k plan, but we do not provide employer contributions/match
• We offer a generous health benefits package for full time employees
• We offer a generous commission structure for employees through sales of monthly memberships
• We offer Paid Time Off (PTO) for full time employees
• Competition and milestone bonuses