Customer Service Associate

Thoroughbred Express Auto Wash; Lebanon (OR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits package

401k plan (no employer contributions)

Paid Time Off (PTO)

Commission on memberships

Overtime eligibility

Bonuses

Job summary

Thoroughbred Express Auto Wash is hiring a Customer Service Associate to educate customers about member benefits, safety features, and the smooth operation of our car wash. You will contribute to a high-energy team environment with a strong emphasis on service quality and satisfaction.

This full-time role offers an overtime-eligible position with a competitive commission structure on monthly memberships, a generous health benefits package, and PTO.

Qualifications

• Display courteous, customer service focus and professional attitude.
• Excellent written and oral communication skills and interpersonal skills.
• Ability to stand for long hours and work outdoors in all weather conditions.

Responsibilities

• Focus on providing a positive customer experience.
• Greet customers, review and educate on services, and assist with payment.
• Maintain knowledge of equipment and operating procedures for efficient automated car wash.
• Direct drivers into entrances and guides onto tracks, and perform periodic equipment maintenance.
• Inspect vehicles before wash and provide assistance throughout the process.
• Keep the facility clean and organized and help customers with any area of the car wash process.

Job description

Boost your income beyond your hourly wage with lucrative commission-based earnings and bonus opportunities.

Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.

Key Duties and Responsibilities

• Focus on providing a positive customer experience.
• Carry out daily duties that ensure effective operation of a car wash facility in partnership with
  peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment for them to be able to work
  efficiently in an automated facility.
• Direct the Driver into the entrance to the car wash or guides them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working
  order.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the
  wash area.
• Additional duties as assigned.

Essential Responsibilities

• Display courteous, customer service focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver’s license
• Excellent written and oral communication skills, as well as interpersonal skills

Physical Requirements

• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves

Additional Benefits

• All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws
• We do offer a 401k plan, but we do not provide employer contributions/match
• We offer a generous health benefits package for full time employees
• We offer a generous commission structure for employees through sales of monthly memberships
• We offer Paid Time Off (PTO) for full time employees
• Competition and milestone bonuses