Customer Service Associate

thoroughbred-express; Wisconsin; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Quarterly Bonuses

Milestone Bonuses

Competition Bonuses

Unlimited Commissions

Tips

Employee Recognition

Medical, Dental and Vision for Full‑/s

Paid Time Off + Holiday Pay for Full‑/

Job summary

Thoroughbred Express welcomes a Customer Service Associate to join our team in Kentucky. You will educate customers about our car wash services, assist with payments, and ensure a smooth, safe experience for every guest.

This role rewards performance with lucrative commissions and generous employer contributions to a 401k retirement plan. The position requires standing for long periods and a valid drivers license, with full-time hours and outdoor work in all weather conditions.

Qualifications

• Display courteous, customer service focus, and professional attitude.
• Work while standing over long periods of time (6+ Hours).
• Lift items of moderate weight (10+ pounds).
• Maintain work outdoors in all weather conditions.
• Interact ethically with fellow employees and customers.
• Possess valid and current driver7s license.
• Excellent written and oral communication skills, as well as interpersonal skills.

Responsibilities

• Provide a positive customer experience and educate customers about services.
• Greet customers, review services, and assist with payment at the car wash facility.
• Direct drivers into the entrance or onto tracks and monitor flow of traffic.
• Perform periodic maintenance on equipment used in washing to keep operations smooth.
• Carry out cleaning of the facility and keep areas organized.
• Offer assistance to customers regarding the car wash process.

Skills

Customer service

Communication

Stamina

Tools

Point of sale systems

Job description

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!

Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.

Key Duties and Responsibilities

• Focus on providing a positive customer experience.
• Carry out daily duties that ensure effective operation of a car wash facility in partnership with
  peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment for them to be able to work
  efficiently in an automated facility.
• Direct the Driver into the entrance to the car wash or guides them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working
  order.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the
  wash area.
• Additional duties as assigned.

Essential Responsibilities

• Display courteous, customer service focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver's license
• Excellent written and oral communication skills, as well as interpersonal skills

Physical Requirements

• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves

Additional Benefits

• Quarterly Bonuses
• Milestone Bonuses
• Competition Bonuses
• Unlimited Commissions
• Tips
• Employee Recognition
• Medical, Dental and Vision for Full Time Employees
• Paid Time Off + Holiday Pay for Full Time Employees