Customer Service Associate

thoroughbred-express; Campbellsville (KY); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Quarterly Bonuses

Milestone Bonuses

Competition Bonuses

Unlimited Commissions

Tips

Employee Recognition

Medical, Dental and Vision for Full–/"

Paid Time Off + Holiday Pay for Full–/

Job summary

Thoroughbred Express seeks a Customer Service Associate to educate customers about car wash services, safety features, and benefits while delivering a positive experience. You will assist with payments, greet customers, and support smooth daily operations in an outdoor, fast-paced wash environment.

The role emphasizes strong communication, reliability, and the ability to stand for long periods, with opportunities for bonuses and unlimited commissions as part of a full-time on-site team in

Qualifications

• Must provide a positive customer experience.
• Excellent written and oral communication skills.
• Valid and current driver’s license.

Responsibilities

• Provide a positive customer experience at the car wash facility.
• Educate customers about services, benefits, and safety features.
• Assist with payments and greet customers warmly.
• Maintain knowledge of equipment and operation of the automated facility.
• Direct customers and drivers as they enter and navigate the wash.
• Perform basic maintenance and keep the facility clean and organized.

Skills

Customer service

Communication

Interpersonal skills

Reliability

Job description

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!

Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.

Key Duties and Responsibilities

• Focus on providing a positive customer experience.
• Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
• Direct the Driver into the entrance to the car wash or guides them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Additional duties as assigned.

Essential Responsibilities

• Display courteous, customer service focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver’s license
• Excellent written and oral communication skills, as well as interpersonal skill

Physical Requirements

• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves

Additional Benefits

• Quarterly Bonuses
• Milestone Bonuses
• Competition Bonuses
• Unlimited Commissions
• Tips
• Employee Recognition
• Medical, Dental and Vision for Full Time Employees
• Paid Time Off + Holiday Pay for Full Time Employees