Customer Service Associate

thoroughbred-express; Town of Texas (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Unlimited commissions

Quarterly bonuses

Milestone bonuses

Tips

401k contributions

Paid time off

Job summary

Thoroughbred Express is seeking a Customer Service Associate to join our car wash team. This role emphasizes delivering a positive customer experience, explaining services, and collecting payments, with the added potential of commissions and a strong 401k program.

Responsibilities include greeting customers, guiding them through the wash process, and assisting with questions while helping maintain equipment and the facility in good condition.

Qualifications

• Customer service experience preferred
• Ability to stand long periods and lift light-moderate weights

Responsibilities

• Provide a positive customer experience at the car wash facility.
• Educate customers about services and assist with payment.
• Greet customers and guide them through the process.
• Maintain knowledge of equipment and safety features.
• Perform cleaning and light maintenance to keep the facility organized.
• Assist customers with questions about processes and timing.

Job description

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!

Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.

Key Duties and Responsibilities

• Focus on providing a positive customer experience.
• Carry out daily duties that ensure effective operation of a car wash facility in partnership with
  peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment for them to be able to work
  efficiently in an automated facility.
• Direct the Driver into the entrance to the car wash or guides them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working
  order.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the
  wash area.
• Additional duties as assigned.

Essential Responsibilities

• Display courteous, customer service focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver's license
• Excellent written and oral communication skills, as well as interpersonal skills

Physical Requirements

• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves

Additional Benefits

• Quarterly Bonuses
• Milestone Bonuses
• Competition Bonuses
• Unlimited Commissions
• Tips
• Employee Recognition
• Medical, Dental and Vision for Full Time Employees
• Paid Time Off + Holiday Pay for Full Time Employees