Customer Service Associate

thoroughbred-express; United States; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly Bonuses

Milestone Bonuses

Unlimited Commissions

Tips

Employee Recognition

Medical, Dental and Vision

Paid Time Off + Holiday Pay

Job summary

Thoroughbred Express is seeking a Customer Service Associate to ensure a positive customer experience, educate on services, and support smooth car wash operations. You will greet customers, assist with payments, and help customers understand the benefits and safety features of our washes.

The role emphasizes customer education, teamwork with site management, and performing facility maintenance. Competitive commission-based earnings and full-time benefits are offered.

Qualifications

• Strong customer service orientation and professional attitude.
• Able to stand for long periods and lift 10+ pounds.
• Valid and current driver's license required.
• Excellent written and verbal communication skills.

Responsibilities

• Provide a positive customer experience and educate on services.
• Assist with payments and guide customers through the car wash process.
• Inspect vehicles and coordinate entry into wash area.
• Perform routine cleaning and maintenance of the facility.
• Direct drivers to the entrance or tracks.
• Support site management with daily operations.
• Additional duties as assigned.

Skills

Customer service

Communication skills

Professional attitude

Driver's license

Job description

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!

Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.

Key Duties and Responsibilities

• Focus on providing a positive customer experience.
• Carry out daily duties that ensure effective operation of a car wash facility in partnership with
  peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment for them to be able to work
  efficiently in an automated facility.
• Direct the Driver into the entrance to the car wash or guides them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working
  order.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the
  wash area.
• Additional duties as assigned.

Essential Responsibilities

• Display courteous, customer service focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver's license
• Excellent written and oral communication skills, as well as interpersonal skills

Physical Requirements

• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves

Additional Benefits

• Quarterly Bonuses
• Milestone Bonuses
• Competition Bonuses
• Unlimited Commissions
• Tips
• Employee Recognition
• Medical, Dental and Vision for Full Time Employees
• Paid Time Off + Holiday Pay for Full Time Employees