Customer Service Associate

Thoroughbred Express Auto Wash; Glasgow (KY); On-site; USD 28,000 - 60,000; Full time

Benefits offered by this job

Quarterly Bonuses

Milestone Bonuses

Competition Bonuses

Unlimited Commissions

Tips

Employee Recognition

Medical, Dental and Vision for Full‑/e

Paid Time Off + Holiday Pay for Full‑/

Job summary

Thoroughbred Express Auto Wash in Glasgow, KY is seeking a Customer Service Associate to educate customers about services, greet guests, process payments, and guide drivers through the wash process with a friendly, professional approach.

The role emphasizes a positive attitude, strong communication, and reliability, with outdoor work in all weather and lucrative commissions plus comprehensive benefits for full-time employees.

Qualifications

• Display courteous customer service focus and professional attitude.
• Excellent written and oral communication skills.
• Able to stand for long hours and lift moderate weights.

Responsibilities

• Provide a positive customer experience.
• Educate customers about services and assist with payments.
• Guide drivers into the entrance and through the wash process.
• Perform periodic maintenance and keep the facility clean and organized.
• Respond to customer questions and support at the car wash.

Skills

Customer service

Communication skills

Interpersonal skills

Driver's license

Job description

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan! Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.

Key Duties and Responsibilities

• Focus on providing a positive customer experience.
• Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment so you can work efficiently in an automated facility.
• Direct the driver into the entrance to the car wash or guide them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning the car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Additional duties as assigned.

Essential Responsibilities

• Display courteous customer service focus and professional attitude.
• Work while standing over long periods of time (>6 hours).
• Lift items of moderate weight (>10 pounds).
• Maintain work expectations outdoor in all weather conditions.
• Interact ethically with fellow employees and customers.
• Possess valid and current driver’s license.
• Excellent written and oral communication skills, as well as interpersonal skills.

Physical Requirements

• Ability to stand and work on feet for long hours in all weather conditions.
• Use of protective equipment such as ear plugs, safety glasses and gloves.

Additional Benefits

• Quarterly Bonuses
• Milestone Bonuses
• Competition Bonuses
• Unlimited Commissions
• Tips
• Employee Recognition
• Medical, Dental and Vision for Full Time Employees
• Paid Time Off + Holiday Pay for Full Time Employees