Customer Service - Remote - Entry Level

Spade Recruiting; Brownsville (TX); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Weekly earnings with incentives

Ongoing training and mentorship

Career advancement opportunities

Health and wellness benefits

Recognition and travel programs

Job summary

Spade Recruiting is seeking a motivated customer service professional to guide individuals through benefit programs in a fully remote role. You will handle inquiries, schedule appointments, and help clients complete online applications.

The position emphasizes clear communication, organization, and the ability to work independently while collaborating with a team. Training and development are provided, with opportunities for advancement and performance-based incentives.

Qualifications

• Strong verbal and written communication skills.
• Professional, positive, and solution-oriented attitude.
• Good organization and time-management abilities.
• Ability to work independently while contributing to a team.
• Comfort using computers, video conferencing, and online systems.
• Legal authorization to work in the United States or Canada.
• Previous customer service, sales, or support experience is an asset but not required.

Responsibilities

• Speaking with members through inbound and outbound phone calls
• Scheduling virtual appointments with individuals requesting additional information
• Reviewing available benefit and coverage options in a clear, professional manner
• Assisting clients with online applications, forms, and required documentation
• Maintaining accurate and organized client records
• Following established company procedures and compliance requirements
• Participating in ongoing training, coaching, and professional development

Skills

Verbal communication

Written communication

Time management

Organization

Independent work

Video conferencing

Online systems

Customer service experience

Job description

Our team helps individuals and families understand and access supplemental benefit programs designed to provide added financial protection. These programs are available through relationships with thousands of labor unions and associations across North America and are intended to help members secure dependable coverage that can continue beyond traditional workplace benefits.

For more than 60 years, these programs have supported working families by offering additional protection and long-term coverage options.

Responsibilities

In this position, you'll work with individuals who have expressed interest in learning more about available benefit programs. Your responsibilities may include:

• Speaking with members through inbound and outbound phone calls

• Scheduling virtual appointments with individuals requesting additional information

• Reviewing available benefit and coverage options in a clear, professional manner

• Assisting clients with online applications, forms, and required documentation

• Maintaining accurate and organized client records

• Following established company procedures and compliance requirements

• Participating in ongoing training, coaching, and professional development

What We're Looking For

This opportunity is a strong fit for individuals who enjoy helping others, communicating with clients, and working in a professional remote environment.

Ideal candidates will demonstrate:

• Strong verbal and written communication skills

• A professional, positive, and solution-oriented attitude

• Good organization and time-management abilities

• The ability to work independently while contributing to a team

• Comfort using computers, video conferencing, and online systems

• Previous customer service, sales, or support experience is an asset but not required

• Legal authorization to work in the United States or Canada

What We Offer

• Fully remote work environment

• Flexible scheduling options

• Weekly earnings with additional performance-based incentives

• Ongoing training, mentorship, and professional development

• Opportunities for career advancement

• Health and wellness benefit options

• Eligibility for company-sponsored recognition and travel programs