Customer Service Associate

Austin Wood Recycling Inc; Texas; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401K with company match

PTO, Holidays, Bereavement Leave

Educational Certifications assistance

Job summary

Austin Wood Recycling Inc is seeking a Customer Service Representative to support daily shipping, receiving, and logistics operations while providing clerical and coordination support. This role serves as a key point of contact for drivers, internal teams, and external partners to ensure smooth material flow and timely information.

The ideal candidate will have excellent communication skills, be bilingual in English and Spanish preferred, and able to analyze situations quickly, manage multiple

Qualifications

• Experience in client services or customer support.
• Ability to handle multiple tasks with attention to detail.
• Strong communication and interpersonal skills.
• Ability to analyze situations quickly and provide solutions.
• Familiarity with office environments and data entry.
• Bilingual in English and Spanish preferred.

Responsibilities

• Provide outstanding customer support via in-person and phone.
• Handle inbound and outbound calls to assist customers.
• Analyze customer needs and offer solutions or escalate.
• Communicate with clients to ensure satisfaction and relationships.
• Collaborate with team to improve service delivery.
• Stay updated on product knowledge and company policies.
• Perform additional duties as assigned.

Skills

Bilingual Spanish

Client services experience

Outbound calling

Analytical thinking

Data entry

Interpersonal skills

Detail oriented

Job description

Job DetailsJob Location: Austin, TX 78719Position Type: Full TimeSalary Range: $15.00 - $18.00 HourlyJob Shift: Regular ShiftBuild More Than a Career. Help Build Texas.

At Texas Native®, every role makes an impact. From field to flower bed, our team works together to create premium landscape products and solutions that help Texas grow.

If you're looking for a company where your work matters, your ideas are valued, and your career can continue to grow, we'd love to meet you.

Job Brief

We are seeking a Customer Service Representative who supports daily shipping, receiving, and logistics operations while providing clerical and coordination support. This role serves as a key point of contact for drivers, internal teams, and external partners to ensure smooth and efficient material flow. The ideal candidate will possess strong communication skills and a passion for helping others.

Key Responsibilities

• Provide outstanding customer support through various channels including in-person, and phone.
• Handle inbound and outbound calls to assist customers with their inquiries and concerns.
• Analyze customer needs and provide appropriate solutions or elevate issues as necessary.
• Communicate effectively with clients to ensure their satisfaction and build lasting relationships.
• Collaborate with team members to improve service delivery and enhance overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Assume other duties and responsibilities as required or assigned by management.

Job Qualifications

• Proficiency in English; bilingual in Spanish highly preferred.
• Previous experience in client services or customer support is preferred.
• Strong skills in outbound calling and effective communication.
• Ability to analyze situations quickly and provide appropriate solutions.
• Familiarity with office environments and data entry processes.
• Excellent interpersonal skills with a friendly demeanor.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Benefits

• Comprehensive Medical, Dental and Vision coverage
• 401K fully vested at year-one – max company match of 4% for team member deferrals of 5% or greater
• Generous Paid Time Off (PTO), Paid Holidays, and Paid Bereavement Leave
• Educational Assistance for Industry-related Certifications

Austin Wood Recycling is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Pre-employment drug screens and background checks apply. Austin Wood Recycling participates in E-Verify.

EEO Statement

Austin Wood Recycling is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Pre-employment drug screens and background checks apply. Austin Wood Recycling participates in E-Verify.