Bilingual Customer Service & Logistics Associate

Austin Wood Recycling Inc; Texas; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401K with company match

PTO, Holidays, Bereavement Leave

Educational Certifications assistance

Job summary

Austin Wood Recycling Inc is seeking a Customer Service Representative to support daily shipping, receiving, and logistics operations while providing clerical and coordination support. This role serves as a key point of contact for drivers, internal teams, and external partners to ensure smooth material flow and timely information.

The ideal candidate will have excellent communication skills, be bilingual in English and Spanish preferred, and able to analyze situations quickly, manage multiple

Qualifications

• Experience in client services or customer support.
• Ability to handle multiple tasks with attention to detail.
• Strong communication and interpersonal skills.
• Ability to analyze situations quickly and provide solutions.
• Familiarity with office environments and data entry.
• Bilingual in English and Spanish preferred.

Responsibilities

• Provide outstanding customer support via in-person and phone.
• Handle inbound and outbound calls to assist customers.
• Analyze customer needs and offer solutions or escalate.
• Communicate with clients to ensure satisfaction and relationships.
• Collaborate with team to improve service delivery.
• Stay updated on product knowledge and company policies.
• Perform additional duties as assigned.

Skills

Bilingual Spanish

Client services experience

Outbound calling

Analytical thinking

Data entry

Interpersonal skills

Detail oriented

Job description

Austin Wood Recycling Inc is seeking a Customer Service Representative to support daily shipping, receiving, and logistics operations while providing clerical and coordination support. This role serves as a key point of contact for drivers, internal teams, and external partners to ensure smooth material flow and timely information.

The ideal candidate will have excellent communication skills, be bilingual in English and Spanish preferred, and able to analyze situations quickly, manage multiple