Customer Service Associate

Performance Foodservice; Taunton (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Stock purchase plan

Retirement match 401k

Education assistance

Paid time off

Job summary

Performance Foodservice in Taunton, MA is hiring to assist all customers with order entries and inquiries, ensuring satisfaction and timely responses. You will interact with customers, vendors and co-workers, handling orders, invoicing and problem solving in a team setting.

This role requires a High School Diploma or GED and 6–12 months of customer service experience. Competitive hourly pay and benefits are offered, with opportunities for growth within a major Americas food distribution network.

Qualifications

• High School Diploma/GED or Equivalent.
• 6 - 12 months customer service, call center and / or related area.

Responsibilities

• Answer customer phone calls and emails in a timely manner.
• Input customer orders, including our independent and multi-unit customers.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer service

Education

High School Diploma/GED

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

Position Purpose: Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Answer customer phone calls and emails in a timely manner.
• Input customer orders, including our independent and multi-unit customers.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Required Qualifications

High School Diploma/GED or Equivalent

6 - 12 months customer service, call center and / or related area.

Compensation

Hourly pay rate of $20.00-$24.00