Customer Service Associate

Core-Mark; Taunton (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Performance Foodservice in Taunton, MA is seeking a customer service representative to assist customers with orders and inquiries, ensuring satisfaction as their distributor.

The role involves inputting orders and invoicing, coordinating with vendors, handling samples, and attending training, with emphasis on timely, professional communication.

Qualifications

• High School Diploma/GED or Equivalent.
• 6 - 12 months customer service, call center and / or related area.
• Preferred: High School Diploma/GED or Equivalent Experience.
• 1 - 2 years customer service, call center and / or related area within foodservice industry.

Responsibilities

• Answer customer phone calls and emails in a timely manner.
• Input customer orders, including our independent and multi-unit customers.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer service

Order entry

Phone & email

Problem solving

Education

High School Diploma/GED

Tools

CRM software

MS Office

Job description

Company Description:

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Answer customer phone calls and emails in a timely manner.
• Input customer orders, including our independent and multi-unit customers.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Benefits:

Click Here for Benefits Information

Qualifications:

High School Diploma/GED or Equivalent

6 - 12 months customer service, call center and / or related area.

Preferred qualifications:

High School Diploma/GED or Equivalent Experience

1 - 2 years customer service, call center and / or related area within foodservice industry.

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the 'EEO is the Law' poster and supplement; and (3) the Pay Transparency Policy Statement.