Customer Service Representative

Core-Mark; Springfield (VT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Core-Mark in Springfield, Vermont, is seeking a Customer Service Representative to assist customers with order entries and inquiries. You will maintain customer satisfaction and communicate professionally with clients, vendors, and colleagues. Responsibilities include entering orders and credits accurately, handling customer problems, and performing administrative tasks. Preferred candidates will have 1 - 2 years of customer service experience in the foodservice industry. This position offers competitive pay and benefits from Day 1.

Qualifications

• 6 - 12 months customer service or call center experience.
• Ability to solve customer problems effectively.

Responsibilities

• Input customer orders and credits accurately.
• Assist customers with inquiries and order problems.
• Perform administrative duties such as checking faxes and mail.

Skills

Customer service experience

Communication skills

Problem-solving

Education

High School Diploma/GED or Equivalent

Job description

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deals with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co‑workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Responsibilities may include, but not limited to

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and request samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co‑workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Schedule

Sunday 8am - 4:30pm and Monday - Thursday 12pm - 8:30pm

Benefits

Click Here for Benefits Information

Qualifications

• High School Diploma/GED or Equivalent
• 6 - 12 months customer service, call center and / or related area.

Preferred qualifications

• High School Diploma/GED or Equivalent Experience
• 1 - 2 years customer service, call center and / or related area within foodservice industry. Interest in advertising and marketing.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.