Customer Service Associate

Jobtailor; Seattle (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in Seattle is seeking a customer service representative to respond to inquiries by phone, email, and live chat, while resolving issues and providing product information to customers. You will collaborate with sales and operations to address needs and manage orders, returns, and records, ensuring high satisfaction in a fast-paced environment.

The role emphasis on in-person work at the Seattle office with occasional remote weekend coverage during peak sales periods, requiring strong

Qualifications

• Previous experience in customer service or related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office or Google Workspace.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer issues, ensuring a high level of customer satisfaction.
• Collaborate with sales and operations teams to address customer needs and concerns.
• Process customer orders, returns, and exchanges.
• Maintain accurate and up-to-date customer records.
• Provide product information, recommendations, and assistance to customers.
• Monitor and respond to customer reviews and feedback.
• Work primarily in person at HEST's Seattle office, with occasional remote weekend coverage during peak sales periods.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Multitasking and prioritization

Detail-oriented

Tools

Microsoft Office

Google Workspace

Job description

• Respond to customer inquiries via phone, email, and live chat
• Resolve customer issues, ensuring a high level of customer satisfaction
• Collaborate with sales and operations teams to address customer needs and concerns
• Process customer orders, returns, and exchanges
• Maintain accurate and up-to-date customer records
• Provide product information, recommendations, and assistance to customers
• Monitor and respond to customer reviews and feedback
• Work primarily in person at HEST's Seattle office, with occasional remote weekend coverage during peak sales periods

Requirements

• Previous experience in customer service or a related role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficient in computer applications such as Microsoft Office or Google Workspace

Core Competencies

Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining high customer satisfaction. Proficient in managing customer records and collaborating with teams to meet customer needs in a fast-paced environment.

Highest-signal resume keywords

• Customer Service Experience
• Excellent Communication Skills
• Problem-Solving Abilities
• Multitasking and Prioritization
• Detail-Oriented

ATS Optimization Keywords

Soft Skills

• Interpersonal Skills
• Organizational Skills

Industry Keywords

• Customer Inquiries
• Customer Satisfaction
• Customer Orders
• Customer Feedback
• Sales Collaboration

Tools & Technologies

• Microsoft Office
• Google Workspace