Customer Service Associate

Wawa, Inc.; Richmond (VA); On-site; USD 20,664 - 25,830; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with matching

Paid time off

Store discounts

Flexible schedules

Job summary

Wawa, Inc. is looking for associates in Richmond, Virginia to engage with customers, prepare food items, and maintain store cleanliness. The ideal candidate will possess strong communication and customer service skills, thrive in a fast-paced environment, and enjoy teamwork.

This position offers a competitive hourly rate of $15.00 – $18.75, commensurate with experience and location, plus a $1.50 shift differential for night hours. Extensive benefits include medical, dental, vision, and various wellness programs.

Qualifications

• At least 16 years old with reliable transportation.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet and engage with customers to ensure their needs are met.
• Prepare various food items and keep the coffee station clean.
• Operate cash register and assist with payments and age-restricted products.
• Ensure stores are well-stocked and inviting.
• Maintain cleanliness by following all policies and guidelines.

Skills

Communication skills

Customer service skills

Ability to multitask

Teamwork

Job description

What You’ll Do

• Greet and engage with customers to ensure their needs are met both quickly and courteously.
• Prepare food items such as our breakfast items, built‑to‑order sandwiches, specialty beverages, and pizzas as well as keeping our coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, and assist with lottery and ID verification for age‑restricted products.
• Ensure our stores are well‑stocked and that our shelves remain fresh, full, and inviting.
• Help keep our stores clean and safe by following all established policies, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. Extensive benefits include medical, dental, vision and mental health benefits, an ESOP (Employee Stock Ownership Plan), 401(k) + matching, an Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to additional benefit and wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s).

Qualifications

• Great communication and customer service skills.
• Ability to thrive in a fast‑paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoy working in a team environment.

The hourly range for this position is $15.00 – $18.75 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12:00 am – 6:00 am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.