Customer Service Associate

Halma p.l.c; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid parental leave

Job summary

Halma p.l.c is seeking a Customer Service Associate in Pittsburgh to manage customer support and order administration across business segments. The role involves efficient data entry and communication with customers while ensuring accuracy in order handling.

Ideal candidates will have 3-5 years of relevant experience, proficiency in ERP systems, and strong customer-focused communication skills. Benefits include a supportive work environment with paid parental leave.

Qualifications

• 3-5 years of experience in a sales support, customer service, or administrative role.
• Strong data entry accuracy and speed.

Responsibilities

• Enter customer orders accurately in the ERP system.
• Manage a high volume of inbound customer communications.
• Provide customer support related to pricing, order status, and shipment tracking.
• Maintain organized records of customer interactions and order activity.

Skills

Customer-focused communication

ERP/order entry proficiency (Dynamics)

Freshdesk proficiency

Microsoft Office skills (Excel, Outlook, Teams)

Education

High school diploma or equivalent

Tools

Dynamics

Freshdesk

Zoom

Job description

Join BEA: a global team where innovation, safety and people come first.

Founded in 1965 in Liège, Belgium, BEA is a global leader in sensing solutions for automatic doors. With offices in the US, Japan, and China, we’ve grown beyond pedestrian access into safety, security, and industrial markets—designing innovative solutions for the future of mobility.

Function: Customer Service & Contact Center Operations

Job Type: Regular / Permanent

Role Type: Full time

Scope of the Position

The Customer Service Associate provides front‑line customer support and order administration for multiple business segments, serving customers across the US, Canada, and Latin/South America. The role manages a high volume of daily order entry and customer communications (phone and email) while ensuring accurate data entry, timely follow‑up, and effective coordination with Sales, Operations/Shipping, Finance, Quality, and technical teams to resolve issues and meet customer expectations.

This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk) and the ability to prioritize competing requests throughout the day, while maintaining a consistent focus on order accuracy, responsiveness, and a positive customer experience.

Key Responsibilities

• Enter customer orders for all business segments accurately and efficiently in the ERP/order entry system (Dynamics), maintaining high daily throughput while meeting accuracy expectations.
• Manage a high volume of inbound customer communications via email and phone; monitor shared inboxes, triage requests, and ensure timely responses and follow‑up.
• Answer and direct incoming calls using the phone system (Zoom) and route inquiries appropriately to Sales, Technical Support, Accounting, Operations/Shipping, or other departments.
• Provide customer support related to standard pricing, product availability, lead times, order status, shipment tracking, and general order questions.
• Process order maintenance activities including order changes, cancellations, address updates, and other modifications while clearly communicating impacts to customers and internal teams.
• Perform data entry across customer platforms and systems as required, ensuring accuracy and completeness of customer, order, and shipment information.
• Initiate and process RMAs, warranty orders, replacements, and related documentation in accordance with established procedures.
• Partner cross‑functionally with Sales, Operations/Shipping, Finance, Quality, Marketing, and Product Management to research and resolve customer issues and prevent repeat problems.
• Maintain clear, organized records of customer interactions and order activity to support continuity, reporting, and audit readiness.
• Contribute to a positive, professional customer experience by demonstrating responsiveness, attention to detail, and effective problem‑solving.

Requirements

Degree(s) or certification(s): High school diploma or equivalent.

Re‑certification requirements: N/A.

Professional experience required (min.): 3‑5 years of experience in a sales support, customer service, or administrative role.

• ERP/order entry proficiency (Dynamics) with strong data entry accuracy and speed.
• Freshdesk proficiency; maintains accurate customer and order information.
• Microsoft Office (Excel, Outlook, Teams) and video/phone platforms (Zoom).
• Ability to learn and navigate multiple customer portals/platforms and internal tools.
• French: N/A.

Interpersonal Skills

• Customer‑focused communication (written and verbal) with professional phone presence.
• Attention to detail and thorough follow‑through; commitment to order accuracy.
• Time management and prioritization in a high‑volume, fast‑paced environment.
• Problem‑solving and sound judgment; knows when and how to elevate issues.
• Collaboration and teamwork across departments; adaptable to changing priorities.

Benefits

We trust our people, support balance, and offer benefits like paid parental leave.