Technical Service Specialist

BEA Sensors Americas; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

BEA Sensors Americas is seeking a Technical Services Specialist in Pittsburgh, PA. This role involves providing comprehensive technical support, conducting trainings, and assisting with product field testing. Candidates should have strong electrical knowledge and excellent communication skills.

The position requires an Associate’s degree in electronics or equivalent experience, alongside at least 5 years in the industry. Travel up to 50% is expected. Join a dynamic team committed to customer satisfaction and industry compliance.

Qualifications

• A degree in electronics is preferred or relevant experience.
• Minimum of 5 years in a related industry role.

Responsibilities

• Provide Tier I, II, and III technical support.
• Conduct training for customers and internal teams.
• Assist engineering in product testing.
• Provide onsite installation support as necessary.

Skills

Electrical and mechanical aptitude

Outstanding presentation skills

Ability to create and explain wiring diagrams

Conflict resolution skills

Problem-solving skills

Education

Associate’s degree in electronics or 2–3 years of relevant experience

5 years of industry-related experience

Tools

MS Office applications (Word, Excel, PowerPoint, Outlook)

Basic ERP proficiency

Job description

Scope

The Technical Services Specialist acts as the front line support for phone assistance. They work directly with Tech Services, Product Management, and Sales to prioritize phone support, travel for training and development, and provide field assistance as needed.

Roles and Responsibilities

Technical Support & Expertise

• Provide Tier I, II, and III technical support via phone and onsite assistance for the entire BEA product line.
• Respond to technical support calls within scheduled timeframes.
• Log all support interactions in the CRM system for tracking, reference, training, and quality control purposes.
• Attend OEM‑focused technical training seminars, document key takeaways, and retrain internal teams.

Training & Education

• Conduct on‑site and remote technical training for internal and external customers.
• Develop and lead technical training sessions for:
  • Internal teams (technical and sales).
  • External partners, including Sensor Certification Training and customer‑focused webinars.
• Ensure AAADM training is delivered, and technicians are certified in compliance with current ANSI standards.

Testing & Product Adoption

• Assist engineering with in‑house lab and field testing of products.
• Perform and document competitive product testing as needed.
• Maintain and update the wiring‑diagram database, including the creation of new diagrams.

Industry Standards & Compliance

• Provide onsite installation support when necessary.
• Submit Trip/Customer Visit Follow‑up Reports (BTR/TTR) after each customer interaction.
• Stay up to date with local and international industry standards.
• Obtain and maintain AAADM Inspector certification.

Other Responsibilities

• Contribute to continuous process improvement and knowledge sharing.
• Perform additional duties as assigned by the Manager.

Additional responsibilities may be assigned at the discretion of the Technical Services Manager to meet business needs.

Requirements

• Associate’s degree in electronics (preferred) or 2–3 years of relevant experience.
• 5 years of industry‑related experience.

Technical Skills

• Electrical and mechanical aptitude with the ability to diagnose and resolve product/application issues in the field and remotely.
• Outstanding presentation skills for conducting technical training and education sessions for customers and internal teams.
• Ability to create, read, and explain wiring diagrams.
• Required travel up to 50%.

IT Proficiency

• Basic level proficiency in ERP.
• Proficient MS Office applications including Word, Excel, PowerPoint and Outlook.

Language Skills

• French: N/A
• English: Yes

Interpersonal Skills

• Excellent verbal and written communication for clear interaction with team members, customers, and cross‑functional departments.
• Strong leadership and coaching ability to motivate and develop a full technical support team.
• Conflict resolution and problem‑solving skills to manage escalations and maintain positive relationships across the organization.