Technical Service Specialist

Halma p.l.c; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid parental leave

Dynamic work environment

Multicultural workplace

Job summary

Halma p.l.c is hiring a Technical Services Specialist to provide technical support and training for the BEA product line. This role requires 5 years of industry experience and technical skills in diagnostics and presentation.

You will contribute to process improvements and maintain compliance with industry standards while fostering a positive work environment.

The company emphasizes work-life balance and supports continuous growth in a multicultural setting.

Qualifications

• 5 years of industry-related experience required for the role.
• Effective verbal and written communication skills.
• Ability to conduct technical training for customers.

Responsibilities

• Provide Tier I, II, and III technical support via phone and on-site.
• Conduct technical training sessions for internal and external customers.
• Assist in engineering product testing and compliance.

Skills

Electrical and mechanical aptitude

Presentation skills

Wiring diagram interpretation

Proficiency in MS Office

ERP proficiency

Education

Associate’s degree in electronics

Job description

Join BEA: a global team where innovation, safety and people come first.

Founded in 1965 in Liège, Belgium, BEA is a global leader in sensing solutions for automatic doors. With offices in the US, Japan, and China, we’ve grown beyond pedestrian access into safety, security, and industrial markets - designing innovative solutions for the future of mobility.

Function: Customer Service & Contact Center Operations

Job Type: Regular / Permanent

Role Type: Full time

Job Description

Scope

The Technical Services Specialist acts as the front lines for phone support. They work directly with other members of Tech Services, Product Management, and Sales to prioritize the phone support, some travel focused on training/development, and field assistance where the business may need it.

Roles and responsibilities

Technical Support & Expertise

• Provide Tier I, II, and III technical support via phone and on-site assistance for the entire BEA product line.
• Respond to technical support calls within scheduled timeframes.
• Log all support interactions in the CRM system for tracking, reference, training, and quality control purposes.
• Attend OEM-focused technical training seminars, document key takeaways, and retrain internal teams.

Training & Education

• Conduct on-site and remote technical training for internal and external customers.
• Develop and lead technical training sessions for:
  • Internal teams (technical and sales).
  • External partners, including Sensor Certification Training and customer-focused webinars.
• Ensure AAADM training is delivered, and technicians are certified in compliance with current ANSI standards.

Testing & Product Adoption

• Assist engineering with in-house lab and field testing of products.
• Perform and document competitive product testing as needed.
• Maintain and update the wiring diagram database, including the creation of new diagrams.

Industry Standards & Compliance

• Provide on-site installation support when necessary.
• Submit Trip/Customer Visit Follow-up Reports (BTR/TTR) after each customer interaction.
• Stay up to date with local and international industry standards.
• Obtain and maintain AAADM Inspector certification.

Other Responsibilities

• Contribute to continuous process improvement and knowledge sharing.
• Perform additional duties as assigned by the Manager.

Additional responsibilities may be assigned at the discretion of the Technical Services Manager to meet business needs.

Requirements

Degree(s) or certification(s): Associate’s degree in electronics (preferred) or 2-3 years of relevant experience.

Professional experience required: 5 years of industry-related experience

Technical skills

• Possess electrical and mechanical aptitude with the ability to diagnose and resolve product/application issues in the field and remotely.
• Outstanding presentation skills for conducting technical training and education sessions for customers and internal teams.
• Ability to create, read, and explain wiring diagrams.
• Required travel up to 50%
• Basic level proficiency in ERP
• Proficient MS Office applications including Word, Excel, Power Point and Outlook.

French: N/A

Interpersonal skills

• Excellent verbal and written communication for clear interaction with team members, customers, and cross-functional departments
• Strong leadership and coaching ability to motivate and develop a full technical support team.
• Conflict resolution and problem-solving skills to manage escalations and maintain positive relationships across the organization.

Enjoy a Positive Workplace

Thrive in a dynamic environment with welcoming, friendly vibes.

Grow in a Multicultural World

BEA unites 13+ nationalities across 3 continents.

Value Work-Life Balance

We trust our people, support balance, and offer benefits like paid parental leave.

What's it like to work for BEA

BEA employs more than 700 people in 3 continents (USA, Europe and Asia)

Olivier – Managing Director Europe and APAC

Chloe – Product Manager

Nino - Manufacturing Line Technical Specialist

BEA People

The secret behind magic tricks is often science.

If this role isn't for you, let our talent community know you're interested in future opportunities in your field.