Customer Service Associate

Jackson Hewitt Inc.; Phoenix (AZ); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Jackson Hewitt in Phoenix is seeking a Customer Service Associate for the 2027 tax season. You will greet clients, schedule Tax Preparer appointments, and help move clients through the filing process with a friendly, professional demeanor.

We offer flexible scheduling, training and development, and advancement opportunities. The role supports busy retail environments with excellent communication and data entry skills, and Spanish language ability is a plus.

Qualifications

• 2+ years Customer Service experience.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high volume retail environment.
• Basic knowledge of computer functions and troubleshooting.
• Bilingual Spanish is a plus.

Responsibilities

• Complete training for Jackson Hewitt Customer Service Associate role.
• Greet clients with a friendly, professional demeanor.
• Schedule Tax Preparer appointments and coordinate client flow.
• Input sensitive client data and tax documents into proprietary software.
• Answer phones and resolve client issues.
• Maintain a clean, inviting workplace.

Skills

Customer Service

Communication

Interpersonal skills

Fast-paced environment

Bilingual Spanish

Computer basics

Education

High School diploma or equivalent

Job description

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2027 tax season in the Phoenix area! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!

Benefits:

• Opportunity for advancement
• Training & development
• Flexible schedule

Are you:

• A stay‑at‑home parent looking for part‑time work?
• Able to work flexible hours?
• A Veteran or military member transitioning from the service?
• Retired and want to continue to make an impact?
• A gig worker or looking to add a second income?
• Part of a military family that moves often?

We'd love to have you!

Responsibilities:

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Requirements:

• 2+ years Customer Service experience
• High School diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high volume retail environment
• Bilingual Spanish is a plus
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

We Offer:

• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
• Salary of $15 per hour

Call or Text Regional Manager Mary Hernandez with any questions @ 480-318-5746!

We look forward to having you on our team!