Tax preparer 2027 / Customer Service

Jackson Hewitt Tax Service Inc.; Phoenix (AZ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Flexible schedule

Job summary

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2027 tax season in the Ahwatukee, Phoenix, Scottsdale & Chandler area. The role involves conducting face-to-face tax interviews and providing expert explanation, preparation, and completion of accurate tax forms for clients across multi-year and multi-state filings.

You will also support e-filing, IRS audit assistance, and timely deposit processing while helping clients with tax planning and questions.

Qualifications

• 2+ years of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, high volume retail environment.
• Bilingual Spanish is a plus.
• Basic knowledge of computer functions and office systems.

Responsibilities

• Complete our online Jackson Hewitt Tax School and training.
• Conduct face-to-face tax interviews with clients.
• Provide expert explanation, preparation, and completion of accurate tax-related forms for clients - including multi-year, multi-state, and year-end tax forms.
• Provide clients with IRS audit support, complete E-filing, obtain signatures, and e-file these forms to IRS and state agencies.
• Collect and process client tax payments while ensuring timely tax return deposits.
• Answer tax questions and advise clients on future tax planning.
• Support office priorities through teamwork and collaboration with others.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Fast-paced environment adaptability

Bilingual Spanish (plus)

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Flexible schedule

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2027 tax season in the Ahawatukee, Phoenix, Scottsdale & Chandler area! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!

Are you:

• A stay-at-home parent looking for Full-time or part-time work?
• Able to work flexible hours?
• A Veteran or military member transitioning from the service?
• Retired and want to continue to make an impact?
• A gig worker or looking to add a second income?
• Part of a military family that moves often?

Responsibilities:

• Complete our online Jackson Hewitt Tax School and training
• Conduct face-to-face tax interviews with clients
• Provide expert explanation, preparation, and completion of accurate tax-related forms for clients - including multi-year, multi-state, and year-end tax forms
• Provide clients with IRS audit support, complete E-filing, obtain signatures, and e-file these forms to IRS and state agencies
• Collect and process client tax payments while ensuring timely tax return deposits
• Answer tax questions and advise clients on future tax planning
• Support office priorities through teamwork and collaboration with others

Requirements:

• 2+ years Customer Service experience
• High School diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high volume retail environment
• Bilingual Spanish is a plus
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

We Offer:

• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
• Salary of $17/$18 per hour

We look forward to having you on our team!