Customer Service Associate

PeopleShare by PROMAN; Philadelphia (Philadelphia County); On-site; USD 19,000 - 28,000; Full time

Job summary

PeopleShare by PROMAN is seeking a reliable Call Center Representative to join our team in Philadelphia. The ideal candidate will have at least 1 year of call center experience and a passion for delivering excellent customer service.

You will handle inbound calls, provide accurate information, document interactions, and follow established procedures with a courteous demeanor. This temp-to-perm role offers a Monday–Friday schedule, a 9:00 AM–5:00 PM workday, and hourly pay of $17.00.

Qualifications

• Minimum 1 year of call center experience
• Strong communication and active listening skills
• Basic computer and data entry proficiency
• Ability to multitask and work in a fast-paced environment
• Dependable attendance and punctuality
• High school diploma or equivalent preferred

Responsibilities

• Answer inbound calls and assist customers with questions, concerns, and requests
• Provide accurate information and resolve customer issues in a professional manner
• Document customer interactions and update records in company systems
• Follow established procedures and call handling guidelines
• Escalate complex issues to the appropriate department as needed
• Maintain a positive and courteous attitude with every customer interaction

Skills

Call center experience

Strong communication

Active listening

Education

High school diploma or equivalent

Job description

Pay: $17.00/hour
Schedule: Monday-Friday, 9:00 AM - 5:00 PM

Job Type: Temp to Perm

We are seeking a reliable and customer-focused Call Center Representative to join our team. The ideal candidate will have at least 1 year of previous call center experience and a passion for providing excellent customer service.

Responsibilities:

• Answer inbound calls and assist customers with questions, concerns, and requests
• Provide accurate information and resolve customer issues in a professional manner
• Document customer interactions and update records in company systems
• Follow established procedures and call handling guidelines
• Escalate complex issues to the appropriate department as needed
• Maintain a positive and courteous attitude with every customer interaction

Requirements:

• Minimum 1 year of call center experience
• Strong communication and active listening skills
• Basic computer and data entry proficiency
• Ability to multitask and work in a fast-paced environment
• Dependable attendance and punctuality
• High school diploma or equivalent preferred

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.