Customer Service Associate

Winn-Dixie; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

An established industry player is seeking a Customer Service Associate to enhance customer confidence and loyalty through exceptional service. In this entry-level role, you will greet and assist customers, resolve issues, and maintain front-end operations in a fast-paced retail environment. You will play a vital role in ensuring customer satisfaction and loyalty by addressing concerns promptly and professionally. If you are passionate about delivering top-notch service and enjoy working in a dynamic team, this opportunity is perfect for you. Join a company that values diversity and inclusion, and be part of a supportive workplace culture.

Qualifications

• Must be 18 years of age and have a high school diploma or equivalent.
• Ability to read, write, and speak English proficiently.

Responsibilities

• Provide prompt, courteous, and friendly service to customers.
• Address and resolve customer complaints effectively.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Education

High School Diploma

Tools

Front End Systems

Computer Skills

Job description

Join to apply for the Customer Service Associate role at Winn-Dixie

3 weeks ago Be among the first 25 applicants

Join to apply for the Customer Service Associate role at Winn-Dixie

Get AI-powered advice on this job and more exclusive features.

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work , we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here .

Job Title: Customer Service Associate

Location: Retail Grocery Location

Position Overview

The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.

Primary Responsibilities & Accountabilities

• Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
• Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
• Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
• Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
• Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
• Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
• Maintain confidentiality of information.
• Put up discarded or returned merchandise.
• Perform cashier associate duties, as necessary.
• Perform pricing duties, as necessary.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
• Perform other job-related duties as assigned.
  
  

Qualifications

Minimum

• Must be 18 years of age.
• High school diploma or equivalency.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
  
  

Preferred

• Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
• Possess a proficient working knowledge of office, front end systems and equipment.
• Possess proficient computer skills.
• Possess demonstrated skills in the ability to perform and deliver customer service expectations.
• Demonstrate good organizational skills.
• High standard of integrity and reliability.
  
  

Required Behaviors

• Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
• Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
• Business-driven showing passion for the business, delivering results consistently.
• Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
• People Passion through consistently treating others with respect and dignity.
  
  

Knowledge, Skills, Abilities

• Compliance with all company policies and procedures.
• Must complete service training within sixty (60) days of position start date.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at Winn-Dixie by 2x

Sign in to set job alerts for “Customer Service Specialist” roles.

Customer Experience Representative, Advanced Services

Call Center Specialist - East Orlando / Kissimmee, FL

Customer Service Representative - WORK FROM HOME

Customer Service Representative - State Farm Agent Team Member

Remote Customer Care Specialist - Orlando

Customer Experience Representative, Platinum Desk

M&M'S Disney Springs - Guest Experience Supervisor

Customer Service Representative I or II (remote)

Altamonte Springs, FL $17.25-$22.00 3 days ago

Customer Relations Representative - State Farm Agent Team Member

Winter Park, FL $40,000.00-$55,000.00 2 months ago

Dispatcher/Customer Service $1,500 Sign on Bonus - Ace

Customer Service Representative - State Farm Agent Team Member

Orlando, FL $35,000.00-$70,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.