Customer Service Associate

SmartRecruiters, Inc.; Norristown (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Bosch is seeking a friendly Customer Service Associate to join our Norristown team in the United States. You will be the face of our company, delivering exceptional support to customers and ensuring satisfaction with our products and services.

Responsibilities include handling inquiries via phone, email, and chat, processing orders, maintaining records, and collaborating with departments to meet customer needs. A fast-paced environment requires strong communication and problem-solving skills.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and CRM systems.
• Basic computer skills, including familiarity with Microsoft Office suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order processing, and account management.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met.
• Identify and raise complex issues to appropriate team members when necessary.
• Stay updated on company products, services, and policies to provide accurate information.
• Contribute to a positive team environment and support colleagues as needed.

Skills

Verbal communication

Written communication

CRM software

Microsoft Office

Multitasking

Empathy

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch

Reinvent yourself: At Bosch, you will evolve.

Discover new directions: At Bosch, you will find your place.

Celebrate success: At Bosch, we celebrate you.

Job Description

We are seeking a friendly and dedicated Customer Service Associate (CSA) to join our team in Norristown, United States. As a CSA, you will be the face of our company, providing exceptional support to our valued customers and ensuring their satisfaction with our products and services.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with product information, order processing, and account management
• Resolve customer complaints and issues with empathy and efficiency
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer needs are met
• Identify and raise complex issues to appropriate team members when necessary
• Stay updated on company products, services, and policies to provide accurate information
• Contribute to a positive team environment and support colleagues as needed

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and CRM systems
• Basic computer skills, including familiarity with Microsoft Office suite
• Ability to multitask and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• High school diploma or equivalent
• Previous customer service experience preferred
• Flexibility to work various shifts, including weekends and holidays as needed

Additional Information

Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of all pre-employment screenings, which may include a background check and drug screening, including THC, where permitted by applicable law.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!

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