Grade 1 Group Leader - 1st Shift

Bosch; Wichita (KS); On-site; USD 50,000 - 75,000; Full time

Job summary

Bosch in Wichita, United States, is seeking a Grade 1 Group Leader Direct to lead a customer service team, drive performance, and deliver exceptional service.

You will coach staff, manage daily operations, and work with other departments to optimize processes while upholding company policies. The role requires leadership experience in service and flexibility to work evenings and weekends.

Qualifications

• Leadership experience in customer service or direct service.
• Strong ability to motivate and inspire teams.
• Excellent customer service skills and best practices.
• Outstanding communication and interpersonal skills.
• Demonstrated problem-solving abilities and decisive decision-making.
• Strong organizational and time management skills.
• Experience with customer service software and tools.
• Leadership or customer service management certifications preferred.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Lead and motivate a team of customer service representatives.
• Oversee scheduling, workflow, and resource allocation.
• Provide coaching, mentoring, and performance feedback.
• Analyze metrics and implement improvement strategies.
• Handle escalated customer issues professionally.
• Collaborate with other departments to improve processes.
• Ensure compliance with policies and regulations.
• Identify and implement training to enhance skills.
• Participate in hiring, onboarding, and development.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Organizational skills

Coaching

Hiring

Flexibility

Certifications

Tools

CRM software

Job description

Company Description

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark
enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding
Bosch teams around the world. Their creativity is the key to innovation through connected living,
mobility, or industry.

Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch

• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Balance your life: At Bosch, your job matches your lifestyle.
• Celebrate success: At Bosch, we celebrate you.
• Be yourself: At Bosch, we value values.
• Shape tomorrow: At Bosch, you change lives.

Job Description

We are seeking a dynamic and motivated Grade 1 Group Leader Direct to join our team in Wichita, United States. In this pivotal role, you will lead and inspire a group of customer service professionals, ensuring exceptional service delivery and team performance.

• Manage and motivate a team of customer service representatives to achieve individual and group targets
• Oversee daily operations, including scheduling, workflow management, and resource allocation
• Provide coaching, mentoring, and performance feedback to team members
• Analyze team performance metrics and implement strategies for continuous improvement
• Handle escalated customer issues and complaints with professionalism and efficiency
• Collaborate with other departments to enhance customer experience and streamline processes
• Ensure compliance with company policies, procedures, and industry regulations
• Identify and implement training initiatives to enhance team skills and knowledge
• Participate in hiring, onboarding, and ongoing development of team members

Qualifications

• Proven experience in a leadership role, preferably in a customer service or direct service environment
• Strong leadership skills with the ability to motivate and inspire team members
• Excellent customer service skills and a deep understanding of customer service best practices
• Outstanding communication and interpersonal skills
• Demonstrated problem-solving abilities and decisive decision-making capabilities
• Strong organizational and time management skills
• Proficiency in performance management and team development
• Experience with customer service software and tool.
• Leadership or customer service management certifications (preferred)
• Ability to work flexible hours, including evenings and weekends, as required

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

Equal Opportunity Employer, including disability / veterans

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company

Work Environment

An operator in a manufacturing plant works in a fast‑paced, hands‑on environment surrounded by machinery, production lines, and constant activity. The setting is structured and safety‑focused, requiring attention to detail, clear communication, and consistent adherence to procedures. Some areas require hearing protection due to noise levels, and some areas lack heating or air conditioning, so temperatures can vary throughout the day.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!