Counter Sales Associate

Bosch-HomeComfort; Plymouth (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading technology company in Plymouth, MN, is seeking a Customer Service Associate to process orders and facilitate customer inquiries. The ideal candidate will have a high school diploma and at least 2 years of experience, demonstrating proficiency in Windows environments and strong interpersonal skills. This role focuses on customer interactions, assisting Territory Managers, and ensuring order fulfillment in a fast-paced setting. Employment is contingent upon passing a drug screen and background check.

Qualifications

• High School diploma or equivalent combined education and experience.
• Minimum 2 years’ experience in related field.
• Proficiency in a Windows operating environment.
• Ability to use manual or computerized systems for order entry, invoicing, data application.
• Willingness and ability to learn and adapt in a fast-paced environment.

Responsibilities

• Process customer orders, expedite shipments and provide customer inquiries support.
• Advise customers on pricing, availability, and follow through with orders.
• Assist in ordering parts and maintaining workflow among Counter Associates.

Skills

Interpersonal skills

Decision-making abilities

Professional communication

Organization skills

Adaptability

Education

High School diploma or equivalent

Tools

Windows operating environment

Job description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

• Reinvent yourself:At Bosch, you will evolve.
• Discover new directions:At Bosch, you will find your place.
• Celebrate success:At Bosch, we celebrate you.
• Shape tomorrow:At Bosch, you change lives.

Job Description

CSA will process customer orders, expedite shipments and be a key point of contact for customer inquiries on orders, availability, shipping schedules, and service operations. You may also assist the Territory Managers in sales support (identifying programs, promotions, products, etc.).

• Enter customer orders and assist in, or handle, order fulfillment, expediting and/or changes to existing orders or projects.
• Advise customers and Territory Managers on pricing, availability, and follow through with order to deliver.
• Process customers return documents, warranty claims, and/or order entry for customer and Territory Managers.
• Assure complete bills of material are shipped on customer orders.
• Assist in ordering parts to assure availability and assist in maintaining adequate direct workflow among Counter Associates.
• Other duties may be assigned.

Qualifications

• High School diploma or equivalent combined education and experience.
• Minimum 2 years’ experience in related field.
• Proficiency in a Windows operating environment.
• Strong interpersonal skills and decision-making abilities.
• Effective professional communication and organization skills.
• Ability to use manual or computerized systems for order entry, invoicing, data application and equipment selection.
• Willingness and ability to learn and adapt in a fast-paced environment.

Preferred

• Product familiarity and/or HVAC experience.

Additional Information

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.