Customer Service Associate

ICON Car Wash; Nolensville (TN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Flexible scheduling

Free car washes

Commission on membership sales

Career progression program

Job summary

ICON Car Wash is seeking a Customer Service Associate (CSA1) in Nolensville, TN. This entry-level role focuses on delivering friendly service and driving membership sales, with on-site training provided.

You'll greet customers, promote monthly memberships, load vehicles, maintain cleanliness, and support daily operations. Flexible hours include weekends and holidays; potential for growth into CSA2 and shifts leadership as part of our career progression program.

Qualifications

• Strong communication and interpersonal skills; sales experience preferred.
• Team-oriented with ability to work in a fast-paced environment.
• Customer-focused with attention to detail and reliability.

Responsibilities

• Deliver excellent customer service by greeting customers and answering questions
• Promote and sell monthly memberships and upsell premium services
• Load vehicles and guide customers through the wash process safely
• Maintain site cleanliness, including general upkeep and equipment care
• Support daily operations and ensure a smooth, efficient workflow
• Encourage customer feedback and positive reviews

Skills

Strong communication

Interpersonal skills

Sales experience

Teamwork

Attention to detail

Dependability

Outdoor work

Transaction handling

Job description

Customer Service Associate

Job Level: Entry-Level

Location: Nolensville, TN

Status: Full-Time & Part-Time

Compensation: $14 - $15 per hour + commission (OTE $18+ per hour)

Benefits: We offer flexible scheduling, free car washes, and the opportunity to earn commission on monthly membership sales. This role also provides a clear path for growth into CSA2, Shift Leader, and beyond as part of our career progression program.

About Us:

ICON Car Wash Car Wash is a premier express exterior car wash brand focused on delivering a fast, high-quality experience. We value hard work, professionalism, and a positive attitude, and we are committed to developing our team members as we continue to grow.

About the Role:

At ICON Car Wash, a Customer Service Associate (CSA1) is focused on delivering exceptional customer service while driving membership sales. This role is the front line of the customer experience and plays a key part in maintaining a clean, efficient, and welcoming site.

Key Responsibilities:

• Deliver excellent customer service by greeting customers and answering questions

• Promote and sell monthly memberships and upsell premium services

• Load vehicles and guide customers through the wash process safely

• Maintain site cleanliness, including general upkeep and equipment care

• Support daily operations and ensure a smooth, efficient workflow

• Encourage customer feedback and positive reviews

Key Requirements:

• Strong communication and interpersonal skills; sales experience preferred

• Ability to work in a fast-paced, team-oriented environment

• Customer-focused with attention to detail

• Ability to handle transactions accurately and responsibly

• Reliable and punctual with flexibility to work weekends and holidays

• Physically able to perform outdoor work and operate equipment

No prior car wash experience is required—we provide on-site training to help you succeed.

This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.