Retail Associate Customer Service

Goodwill of Central and Coastal Virginia; Hampton (VA); Presencial; USD 15.000 - 21.000; Tempo parcial

Resumo da vaga

Goodwill of Central and Coastal Virginia is seeking a part-time Retail / Cashier associate who delivers friendly customer service and helps keep the store looking its best by cleaning, restocking, and presenting merchandise.

You will process transactions quickly and accurately within cash handling guidelines, greet customers, assist on the sales floor, and support visual presentation while working evenings and weekends as needed.

Qualificações

• Customer service skills and friendly interactions.
• Cash handling experience or training is a plus.
• Willingness to learn store presentation and merchandising tasks.
• Criminal background check required.

Responsabilidades

• Demonstrates enthusiasm and courteous behavior with customers.
• Greets customers and thanks them at checkout and when leaving.
• Roams the sales floor to assist customers and provide help as needed.
• Processes transactions quickly and accurately within cash handling guidelines.
• Participates in stocking and rotating stock on the sales floor.
• Maintains a clean and orderly sales floor and wrap desks.

Conhecimentos

Customer service

Cash handling

Visual presentation

Store cleanliness

Formação

High School Diploma or GED

Descrição da vaga

• Base Pay $13.00 - $13.00 / Hour
• Job Category Retail, Cashier
• Employee Type Part Time

Contact information

• Name Talent Acquisition
• Phone [phone]

Description

Position Summary

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store’s appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

Essential Duties

(Other duties within the scope of this position may be assigned.)

1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.
2. Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.
3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.
4. Processes customer transactions quickly and accurately within the cash handling guidelines.
5. Participates in putting fresh product out on the sales floor.
6. Participates in rotating stock.
7. Understands the store’s Round Up goal and meets the individual goal assigned by the store manager.
8. Maintains the sales floor in a clean, neat and orderly fashion.
9. Maintains wrap desks free of clutter.
10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.
11. If unable to address store cleanliness issues, brings the situation to the attention of management.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is anEqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.