Communications Assistant

Newsletter Jobs; Waukesha (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training program

Career development

Team environment

Advancement opportunities

Job summary

Newsletter Jobs is seeking a Communications Assistant in Waukesha, WI to support daily communication between customers, clients, and internal teams. You’ll answer questions, share important information, and help ensure professional, accurate communications.

This entry-level role offers hands-on training, a collaborative environment, and opportunities to grow into communications, customer experience, and operations roles.

Qualifications

• Strong verbal and written communication skills.
• Friendly, confident, and comfortable interacting with different people.
• Organized with strong attention to detail.
• Professional and dependable.
• Able to manage multiple priorities in a fast-paced environment.
• Positive attitude and willingness to learn.
• Comfortable learning new systems and processes.
• Strong follow-through and problem-solving skills.
• Customer service experience is a plus, but not required.

Responsibilities

• Communicate with customers and clients through phone, email, and in-person interactions.
• Respond to questions and provide clear, accurate information.
• Assist customers with general requests and help resolve concerns.
• Coordinate follow-ups between customers and internal team members.
• Maintain accurate records of conversations, requests, and customer feedback.
• Help organize schedules, appointments, confirmations, and reminders.
• Assist with customer-facing updates and company communications.
• Keep contact information and communication records organized and up to date.
• Work closely with team members to ensure customers receive timely responses.
• Represent the company in a friendly, polished, and professional manner.

Skills

Verbal communication

Written communication

Organization

Professional demeanor

Multitasking

Learning mindset

Customer service

Job description

Location

Waukesha, WI

Employment Type

Full-Time

About The Role

We’re looking for a personable, organized, and motivated Communications Assistant to join our team. This role is perfect for someone who enjoys connecting with people, communicating clearly, and helping create positive experiences for customers and clients. As a Communications Assistant, you’ll support daily communication between customers, clients, and internal teams. You’ll answer questions, share important information, coordinate follow-ups, and help ensure communication stays professional, accurate, and on track. This is a great opportunity for someone looking to gain professional experience and build a career in communications, customer relations, marketing, or business operations.

What You’ll Do

• Communicate with customers and clients through phone, email, and in-person interactions
• Respond to questions and provide clear, accurate information
• Assist customers with general requests and help resolve concerns
• Coordinate follow-ups between customers and internal team members
• Maintain accurate records of conversations, requests, and customer feedback
• Help organize schedules, appointments, confirmations, and reminders
• Assist with customer-facing updates and company communications
• Keep contact information and communication records organized and up to date
• Work closely with team members to ensure customers receive timely responses
• Represent the company in a friendly, polished, and professional manner

What We’re Looking For

• Strong verbal and written communication skills
• Friendly, confident, and comfortable interacting with different people
• Organized with strong attention to detail
• Professional and dependable
• Able to manage multiple priorities in a fast-paced environment
• Positive attitude and willingness to learn
• Comfortable learning new systems and processes
• Strong follow-through and problem‑solving skills
• Previous experience in customer service, hospitality, retail, administrative support, or communications is a plus, but not required

What We Offer

• Competitive compensation with bonus opportunities
• Hands‑on training and ongoing development
• Supportive and collaborative team environment
• Opportunities to develop valuable professional and communication skills
• Experience working directly with customers, clients, and internal teams
• Opportunities for advancement into communications, customer experience, operations, and leadership roles

Who Thrives Here?

You’ll be a great fit if you’re someone who naturally connects with people, communicates confidently, and likes staying busy and organized. We’re looking for individuals who take initiative, enjoy being part of a team, and want an opportunity where they can continue developing professionally. Whether you’re starting your career or looking to bring your customer‑facing experience into a new environment, this role provides the opportunity to learn, contribute, and grow.

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