Customer Service Associate

Supreme Service Today; Lansdowne (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

401(k)

Paid holidays

Lots of training and growth

Job summary

Supreme Service Today is seeking a Customer Service Associate in Halethorpe, MD. This full-time role pays $20–$25 per hour plus performance-based pay. Benefits include medical/dental/vision, life insurance, 401(k), training, and paid holidays.

You will answer calls, set up appointments, coordinate with technicians, and ensure customer satisfaction. Hours are 9 am–5 pm, Monday–Friday, with potential weekend/night flexibility.

Qualifications

• 2+ years of customer service experience.
• Knowledge of ServiceTitan Software Platform strongly preferred.
• Capable and comfortable using technology.
• Strong communication skills with a pleasant phone demeanor.
• Ability to assist customers with scheduling and answering service questions.

Responsibilities

• Answer calls from people needing home services and listen to their needs.
• Set up appointments, organize sales calls, and dispatch technicians to customers.
• Communicate with customers and the team to ensure each job is done well and on time.

Skills

Customer service experience

ServiceTitan

Communication skills

Technology proficiency

Scheduling assistance

Team coordination

Multitasking

Attention to detail

Bilingual

Job description

Supreme Service Today is looking for a full-time Customer Service Associate in Halethorpe, MD. We are a home service company that has helped our community since 2005. This is a full-time job paying $20 to $25 per hour, plus performance-based pay. You will also get benefits like:

• Medical, dental, and vision
• Life insurance
• A 401(k) plan
• Lots of training and growth opportunities
• Paid holidays

YOUR DAY

Every day, you will answer calls from people who need help with their home services. You will listen to what they need, help them quickly, and make sure their questions are answered. You will set up appointments, organize sales calls, and send our technicians to customers' homes. You will talk with both customers and our team to make sure every job is done well and on time.

YOUR HOURS

Your role as a Customer Service Associate will require you to work 9 am - 5 pm, Monday through Friday. Some flexibility for weekends and nights may also be needed.

CUSTOMER SERVICE ASSOCIATE REQUIREMENTS

• 2+ years of customer service experience
• Knowledge of ServiceTitan Software Platform strongly preferred
• Capable and comfortable using technology
• Strong communication skills with a pleasant phone demeanor
• Ability to assist customers with scheduling and answering service questions
• Ability to work with technicians to ensure satisfaction and job accuracy
• Motivation to work independently and multitask
• High attention to details
• Bilingual abilities (a plus)

OUR MISSION

Supreme Service Today has provided reliable heating, cooling, plumbing, and electrical services since 2005. We were founded on the belief that customers always come first, and our reputation is built on quality work, honesty, and outstanding service. Our team members are key to everything we achieve. We offer competitive pay, strong benefits, ongoing training, and real opportunities to advance your career. You'll join a supportive, team-driven workplace where your efforts matter. If you want a job that supports your growth and values collaboration and a commitment to doing things right, Supreme Service Today is where you can build a successful and lasting career.