Customer Service Associate

Lenwich; Lafayette, Northern (LA, KY); Hybrid; USD 21,000 - 41,000; Full time

Job summary

DMR Technologies in Lafayette, LA is seeking a dependable Customer Service Associate to be the first contact for clients and partners. This non-technical role focuses on delivering exceptional service by answering inquiries, routing calls, and maintaining accurate records.

You will collaborate with sales, operations, and tech teams to resolve issues promptly, communicate by phone and email, and uphold a friendly, professional tone during standard U.S. business hours (Eastern Time preferred).

Qualifications

• Excellent spoken and written English communication.
• Strong interpersonal and organizational skills.
• Experience with email, spreadsheets, and phone systems.

Responsibilities

• Answer and route incoming phone calls with professionalism and care.
• Provide general information or direct inquiries to the correct internal teams.
• Maintain accurate call logs and records.
• Collaborate with internal teams including sales, operations, and tech to ensure customer concerns are addressed promptly.
• Communicate effectively with customers via phone and email.
• Support the overall customer experience by establishing a friendly and professional tone.
• Assist in improving customer service processes through feedback and observations.

Skills

Customer service

Communication

Organization

Multitasking

Tools

CRM software

Job description

# Customer Service AssociateDMR TechnologiesPart of LED FastStartLafayette, LAPosted 8 months ago$15.00 - $30.00/hourFull-time## About the RoleDMR Technologies is seeking a dependable, friendly, and organized Customer Service Associate to serve as the first point of contact for our clients and partners. This role focuses on providing exceptional customer service by answering inquiries and routing calls efficiently, ensuring a positive and professional brand experience. While this is a non-technical position, the Associate will interact closely with internal teams to facilitate swift resolutions, contributing to overall customer satisfaction.The ideal candidate will possess strong communication skills, a professional demeanor, and excellent organizational abilities. This role requires someone comfortable managing a diverse range of customer interactions during standard U.S. business hours, preferably in the Eastern Time Zone. Working at DMR means joining a mission-driven team dedicated to practical drone technology solutions across agriculture, public safety, and infrastructure sectors, where your contributions directly impact business success and customer relationships.## What you'll do* Answer and route incoming phone calls with professionalism and care* Provide general information or direct inquiries to the correct internal teams* Maintain accurate call logs and records* Collaborate with internal teams including sales, operations, and tech to ensure customer concerns are addressed promptly* Communicate effectively with customers via phone and email* Support the overall customer experience by establishing a friendly and professional tone* Assist in improving customer service processes through feedback and observations## What we're looking for* Excellent spoken and written English communication* Strong interpersonal and organizational skills* Friendly, calm, and professional demeanor* Experience with email, spreadsheets, and phone systems* Ability to work standard U.S. business hours, with preference given to Eastern Time availability* Prior experience in customer support, call center, or receptionist roles## Nice to have* Experience with CRM software or customer service tools* Basic knowledge of drone technology or related industries* Ability to multi-task in a fast-paced environment* Bilingual or multilingual communication skills### Work ScheduleWeekdaysMorning (6AM - 12PM)Afternoon (12PM - 6PM)### Ready to apply?Job TypeFull-timeScheduleWeekdays:Morning, AfternoonSalary$15.00 - $30.00/hour