Customer Service Associate

Workout Anytime Franchising Systems, LLC; Columbia (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Free uniforms

Training & development

Free gym membership

Competitive hourly pay

Performance incentives

Workout Anytime attire provided

On-site training and career dev path

Team-building events

Non-smoking environment

Job summary

Workout Anytime Franchising Systems, LLC is seeking a Customer Service Associate at our Columbia, TN club. You will be the friendly first impression, assisting members, answering questions, and guiding tours while supporting daily operations in a dynamic gym environment.

The role emphasizes strong communication, reliability, and a positive ATTITUDE to promote health and wellness, with opportunities for growth into leadership through our internal development path.

Qualifications

• Strong communication and customer service skills.
• Positive, energetic ATTITUDE with a passion for helping people.
• Previous experience in hospitality, retail, or fitness preferred.
• Comfortable working with computers, POS systems, and scheduling tools.
• Reliable, punctual, and organized with strong attention to detail.
• Availability to work a flexible schedule including evenings, weekends, and some holidays.

Responsibilities

• Greet members and guests warmly, providing a friendly and professional first impression.
• Check in members, verify accounts, and assist with membership questions or updates.
• Explain membership options, provide tours, and close new membership sales with professionalism.
• Schedule new members for initial Success Sessions.
• Provide information about club services, amenities, and promotions.
• Process membership enrollments, upgrades, and billing inquiries accurately.
• Maintain front desk, lobby, and gym floor to cleanliness standards.
• Support sales and marketing efforts, including local outreach and events.
• Handle calls, emails, and in-person inquiries promptly and professionally.
• Monitor club access and follow safety procedures.
• Assist team with operations, cleaning and light maintenance.
• Uphold all policies, privacy, and brand standards.

Skills

Customer service

Communication

Attitude

Reliability

Punctuality

Flexibility

Tools

POS systems

Scheduling tools

Job description

Benefits

• Employee discounts
• Free food & snacks
• Free uniforms
• Training & development

Customer Service Associate — Workout Anytime 24/7

Join one of the fastest-growing fitness franchises in America — Workout Anytime 24/7, recently ranked among Entrepreneur’s Top 500 Franchises for 2024! If you’re friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate, you’ll be the first impression of our club — delivering great service, assisting members, and supporting daily operations in a fun, positive environment.

We Offer

• Training and mentorship from industry experts
• Flexible scheduling based on club needs and your availability
• Continued education and professional development resources
• Free Workout Anytime membership
• Workout Anytime attire provided
• Bonus and incentive programs
• Team-building events and employee recognition programs
• Supportive, non-smoking, health-focused environment
• Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program

Key Responsibilities

• Greet all members and guests warmly, providing a friendly and professional first impression.
• Check in members, verify accounts, and assist with membership questions or updates.
• Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
• Schedule new members for their initial Success Sessions to help launch their fitness journey.
• Provide information about club services, amenities, and promotions.
• Process membership enrollments, upgrades, and billing inquiries accurately.
• Maintain the front desk, lobby, and gym floor to company cleanliness standards.
• Support sales and marketing efforts, including local outreach and promotional events.
• Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
• Monitor club access and follow company safety and security procedures.
• Assist team members with operations, cleaning, and light maintenance tasks as needed.
• Uphold all Workout Anytime policies, member privacy, and brand standards.

Qualifications

• Strong communication and customer service skills
• Positive, energetic ATTITUDE with a passion for helping people
• Previous experience in hospitality, retail, or fitness preferred
• Comfortable working with computers, POS systems, and scheduling tools
• Reliable, punctual, and organized with strong attention to detail
• Availability to work a flexible schedule including evenings, weekends, and some holidays

Physical Requirements

• Ability to stand or walk for extended periods
• Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
• Comfortable working in an active gym environment
• All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company

Benefits

• Free gym membership
• Competitive hourly pay with opportunities for advancement
• Performance incentives and sales bonuses
• Workout Anytime branded attire provided
• On-site training and access to the Workout Anytime career development path
• Supportive team culture focused on personal growth and EXCELLENCE