Remote Insurance Customer Care Associate

Amica Insurance; North Carolina; On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with company match

Paid vacation and holidays

Parental bonding leave

Tuition reimbursement

Wellness reimbursement

Job summary

Amica Raleigh is seeking an Associate Customer Service Representative to assist policyholders with insurance needs by phone, delivering friendly service and accurate information. Ideal candidates will have prior customer service and sales experience, strong communication skills, and the ability to work as part of a team while handling multiple tasks in a high-volume call center environment.

The role offers comprehensive benefits, on-the-job training, and opportunities for growth within a

Qualifications

• Prior customer service and sales experience.
• Professional telephone manner.
• Strong interpersonal and written communication skills.
• Computer keyboard and processing skills.

Responsibilities

• Conduct professional telephone conversations to service policyholders in a high-volume environment.
• Resolve inquiries by phone and process billing and policy changes.
• Build trust by establishing and maintaining effective customer relationships.
• Collaborate with teammates to deliver exceptional service.

Skills

Customer service

Sales experience

Communication skills

Telephone handling

Teamwork

Education

High school diploma or equivalent

Job description

Amica Raleigh is seeking an Associate Customer Service Representative to assist policyholders with insurance needs by phone, delivering friendly service and accurate information. Ideal candidates will have prior customer service and sales experience, strong communication skills, and the ability to work as part of a team while handling multiple tasks in a high-volume call center environment.

The role offers comprehensive benefits, on-the-job training, and opportunities for growth within a