Customer Service Assistant

Coilcraft; Cary (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Profit Sharing

Dental Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Life Insurance

Paid Holidays / Paid Time Off

Vision Insurance

Job summary

Coilcraft, Inc. in Cary, Illinois, is seeking a Customer Service Administrator to support the Customer Service team.

The role involves answering calls, managing the general inbox, and providing day-to-day administrative support to keep the department running smoothly. You will collaborate with international teams on product availability and COO information, assist with weights and dimensions, and help prepare open-order reports for timely responses.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in an administrative or customer service role preferred.
• Experience with ERP/order management systems and MS Excel preferred.
• Experience in a manufacturing or B2B environment is a plus.

Responsibilities

• Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative.
• Monitor the general sales email inbox and respond to or route customer inquiries to the appropriate team member.
• Provide administrative and clerical support to the Customer Service team, including supplier forms and other customer documentation.
• Respond to requests from Coilcraft's international teams regarding product availability, stock, and COO information.
• Assist with gathering product weights and dimensions for customer requests.
• Prepare and distribute open-order reports for Customer Service Representatives.
• Help maintain accurate records and ensure customer requests are directed and completed in a timely manner.
• Provide administrative support to other departments when Customer Service workload allows.
• Assist with additional projects and general office responsibilities as needed.

Skills

Administrative experience

Customer service

ERP experience

Microsoft Excel

Education

High school diploma or equivalent

Tools

ERP system

Order management software

Job description

SUPPORT CUSTOMER SERVICE OPERATIONS AT COILCRAFT

Position: Customer Service Administrator Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for quality and engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics worldwide. We are seeking a Customer Service Administrator to join our Customer Service team. This role is ideal for someone who is organized, dependable, and enjoys helping others. You'll provide day-to-day administrative support that keeps the department running smoothly, allowing our Customer Service Representatives to focus on customer relationships and account management.

About the Role and Your Impact

• Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative
• Monitor the general sales email inbox and respond to or route customer inquiries to the appropriate team member
• Provide administrative and clerical support to the Customer Service team, including supplier forms and other customer documentation
• Respond to requests from Coilcraft's international teams regarding product availability, stock, and Country of Origin (COO) information
• Assist with gathering product weights and dimensions for customer requests
• Prepare and distribute open-order reports for Customer Service Representatives
• Help maintain accurate records and ensure customer requests are directed and completed in a timely manner
• Provide administrative support to other departments when Customer Service workload allows
• Assist with additional projects and general office responsibilities as needed

Who We're Looking For

• High school diploma or equivalent
• Previous administrative, customer service, or office experience preferred

  Preferred Skills

  • Experience in an administrative support or customer service environment
  • Experience working with ERP, order management, or other business systems
  • Microsoft Excel experience
  • Previous experience in a manufacturing or business-to-business environment

  Why You'll Love Working at Coilcraft

  • Join a stable, privately held company with a 75+ year history
  • Work with an experienced and collaborative Customer Service team
  • Gain exposure to multiple areas of a global manufacturing organization
  • Build valuable experience in customer service, administration, and business operations
  • Take on a varied role where you can support different teams and projects
  • Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing

  Benefits

  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Health Savings Account
  • Life Insurance
  • Paid HolidaysPaid Time Off
  • Profit Sharing
  • Vision Insurance

  Equal Opportunity Employer: Disability / Veteran.

  This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.