Cannabis Sales Associate

Green Thumb Industries; Dracut (MA); On-site; USD 32,000 - 52,000; Full time

Job summary

Green Thumb Industries is seeking a Cannabis Sales Associate to engage patients in a retail setting, guiding product choices and consumption methods with a friendly, knowledgeable approach.

You will ensure accurate cash handling, ID verification, and POS data entry while staying current on GTI products and safety practices. This role emphasizes customer service and compliance in a fast-paced dispensary environment.

Qualifications

• 1+ year of customer service experience in a retail setting.
• High school diploma or equivalent.
• Strong customer service skills with clear communication.
• Experience with POS systems.
• Willingness to learn about cannabis products and GTI offerings.
• Ability to listen and communicate effectively, verbally and in writing.
• Familiarity with basic office equipment and computer software.
• Understanding of applicable laws and regulations in the industry.

Responsibilities

• Assist patients in a customer-facing retail environment.
• Recommend products and consumption methods based on patient needs.
• Keep the sales floor stocked and store appearance maintained.
• Stay up-to-date with product knowledge.
• Educate patients on products, methods, and safety.
• Handle cash and apply discounts; verify IDs and paperwork.
• Accurate data entry in POS and state verification system.
• Maintain hard copy files when required.
• Support management to ensure smooth store operations.
• Foster a positive, patient-oriented, compliant work environment.

Job description

Overview

RISE Cannabis Sales Associate engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Cannabis Sales Associate candidate should be friendly and upbeat, similar to a barista in a favorite coffee shop. Our Cannabis Sales Associates connect each unique customer with the right product and method of consumption for their needs. The Cannabis Sales Associate is a master of our menu and helps anyone who walks through the dispensary's doors. If you have a smile that can light up a room, we’re looking for you!

Responsibilities

• Assist patients in a customer-facing, intimate retail environment
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient’s specific needs
• Ensure the sales floor is properly stocked and the store’s presence is well maintained
• Stay up-to-date with product knowledge
• Participate in patient education on products, methods of consumption, and safety as part of patient interaction
• Complete duties during scheduled shifts including:
  • Correct cash handling and discount application
  • Verification of proper paperwork, documentation and ID for patients
  • Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system
  • Maintenance of hard copy files (when required)
  • Assist in verifying order deliveries for accuracy
  • Security measures and safety compliance
  • Maintain visitor log
• Provide necessary support to management to ensure retail store operations run smoothly, in compliance with applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Promote a work environment that is positive, communicative, patient-oriented, and compliant

Qualifications

• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• High school diploma, or equivalent
• Consistent demonstration of excellent customer service skills
• Previous experience with POS systems
• Desire to continuously learn about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies — previous knowledge is a plus
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules

Additional Requirements

• Must be 21 years or older
• Must pass any and all required background checks
• Possess valid driver’s license or state ID
• Must be and remain compliant with all legal or company regulations for working in the industry

Working Conditions

• Regularly required to grasp, talk, hear, see and perform repetitive motions
• PHYSICAL DEMANDS: able to lift, carry and balance up to 30 pounds (100 pounds with assistance); may include sitting or standing for extended periods, as well as stooping, bending, or crouching
• Able to work in varying and sometimes adverse weather conditions when needed, including curbside service and outdoor tasks