Customer Service Associate

Thelin Recycling Co.; Austin, Northern (TX, KY); Hybrid; USD 2,066,000 - 5,152,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401K with company match

Paid Time Off and Holidays

Bereavement Leave

Job summary

Austin Wood Recycling is seeking a Customer Service Associate to support daily shipping, receiving, and logistics while providing clerical coordination. You will be a key contact for drivers, internal teams, and external partners to ensure smooth material flow.

The role requires English proficiency with Spanish preferred, prior client services experience, and strong communication skills to resolve inquiries and improve customer satisfaction.

Qualifications

• Proficiency in English; bilingual in Spanish highly preferred.
• Previous experience in client services or customer support is preferred.
• Strong skills in outbound calling and effective communication.
• Ability to analyze situations quickly and provide appropriate solutions.
• Familiarity with office environments and data entry processes.
• Excellent interpersonal skills with a friendly demeanor.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Responsibilities

• Provide outstanding customer support through various channels including in-person and phone.
• Handle inbound and outbound calls to assist customers with inquiries and concerns.
• Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
• Communicate effectively with clients to ensure satisfaction and build relationships.
• Collaborate with team members to improve service delivery and enhance customer experience.

Skills

English proficiency

Spanish preferred

Customer support

Outbound calling

Communication

Data entry

Interpersonal skills

Job description

# Customer Service AssociateAustin, TX 78719## OverviewSalary Range$15.00 - $18.00 HourlyPosition TypeFull TimeJob ShiftRegular Shift## Job Description**Build More Than a Career. Help Build Texas.**At Texas Native, every role makes an impact. From field to flower bed, our team works together to create premium landscape products and solutions that help Texas grow.If you're looking for a company where your work matters, your ideas are valued, and your career can continue to grow, we'd love to meet you.**Job Brief**We are seeking a Customer Service Representative who supports daily shipping, receiving, and logistics operations while providing clerical and coordination support. This role serves as a key point of contact for drivers, internal teams, and external partners to ensure smooth and efficient material flow. The ideal candidate will possess strong communication skills and a passion for helping others.**Key Responsibilities*** Provide outstanding customer support through various channels including in-person, and phone.* Handle inbound and outbound calls to assist customers with their inquiries and concerns.* Analyze customer needs and provide appropriate solutions or escalate issues as necessary.* Communicate effectively with clients to ensure their satisfaction and build lasting relationships.* Collaborate with team members to improve service delivery and enhance overall customer experience.* Stay updated on product knowledge and company policies to provide accurate information to customers.* Assume other duties and responsibilities as required or assigned by management.## Job Qualifications**Qualifications*** Proficiency in English; bilingual in Spanish highly preferred.* Previous experience in client services or customer support is preferred.* Strong skills in outbound calling and effective communication.* Ability to analyze situations quickly and provide appropriate solutions.* Familiarity with office environments and data entry processes.* Excellent interpersonal skills with a friendly demeanor.* Strong attention to detail and ability to manage multiple tasks simultaneously.**Benefits**We offer highly competitive salaries and premium benefits as we continue to strive to create a rewarding work environment. Salary considerations are based on qualifications and experience.* Comprehensive Medical, Dental and Vision coverage* 401K fully vested at year-one – *max company match of 4% for team member deferrals of 5% or greater** Generous Paid Time Off (PTO), Paid Holidays, and Paid Bereavement Leave* Educational Assistance for Industry-related CertificationsAustin Wood Recycling is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.Pre-employment drug screens and background checks apply. Austin Wood Recycling participates in E-Verify.**EEO Statement**Austin Wood Recycling is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Pre-employment drug screens and background checks apply. Austin Wood Recycling participates in E-Verify.