Customer Service Associate

Mightycause; Alexandria (VA); Remote; USD 35,000 - 55,000; Full time

Job summary

Mightycause is seeking a Customer Support Associate to provide assistance to nonprofits using their fundraising platform. The role focuses on troubleshooting, customer service, and educating clients on best practices while enjoying a remote work environment with flexible hours and competitive benefits.

Benefits

Generous benefits package including PTO

Healthcare

401k with employer contribution

Volunteer time

Qualifications

• Nonprofit industry knowledge and understanding of nonprofit fundraising practices.
• Experience with support ticketing and project management tools.
• Ability to communicate complex ideas simply and effectively.

Responsibilities

• Answer inquiries related to fundraising and donations via email and calls.
• Train nonprofits to use the Mightycause platform effectively.
• Support the maintenance of a current knowledge base.

Skills

Problem Solving

Communication

Customer Service

Tools

Zendesk

Asana

Job description

About Mightycause

Mightycause offers a full-service online fundraising suite to help nonprofits raise funds, manage online giving, engage donors and crowdfund cause-based campaigns. Mightycause also offers a best-in-class Giving Day platform for Universities, Communities and corporate partners to engage their supporters in a marathon of giving. To date we've helped over 35,000 nonprofits raise more $1 Billion. We are a mission based company with the goal of helping nonprofits and causes succeed through the use of the most innovative technology and comprehensive all-in-one fundraising and donor engagement products in the market today. Our aim is to combine advanced technology with beautiful intuitive interfaces, simplicity and disruptively low prices, to allow the small and mid-sized nonprofit to succeed without needing the kinds of resources that have only been available to the very large organizations.

Customer Support Associate

This job’s main focus will be providing customer support for the Mightycause nonprofit fundraising and Giving Day platform. Primary emphasis will be placed on our nonprofit, Giving Day, and subscription clients. The candidate must have a genuine desire to provide superior support for our nonprofit customers and assist them in their efforts to build their supporter base and help their cause succeed. You’re a great match if you possess fantastic troubleshooting and communication skills, are driven to help customers with their online fundraising efforts, and have the ability to dive deep into our online fundraising products to learn them inside and out.

Key Responsibilities

• Answer incoming emails and calls related to donations, setting up fundraisers and helping organizations use the tools offered through Mightycause.com
• Utilize databases and web-based support tools to resolve customer inquiries
• Become an expert on the Mightycause tools and proactively learn new features Mightycause.com launches and encourage users to adopt them
• Support and train nonprofits in using the Mightycause platform
• Assist with keeping the Mightycause knowledge base current when new features are released
• Guide nonprofits and their supporters in building out peer to peer fundraising and event pages
• Meet goals for ticket response time, ticket solve volume, and overall customer satisfaction
• Communicate nonprofit feedback to Community and Product teams
  
  

Ideal Qualifications

• Nonprofit industry knowledge and basic understanding of nonprofit fundraising best practices
• Experience with support ticketing tools such as Zendesk and project management tools such as Asana
• Excellent problem solving skills and customer first mindset
• Ability to communicate complex ideas simply both verbally and in writing
• Ability to work independently in a remote work environment
  
  

Location: Remote (Candidate may be asked to travel occasionally to DC location)

Generous benefits package including PTO and volunteer time, healthcare, and 401k with employer contribution.

Full-time or Part-Time Position Available