Customer Service Associate

Limevizio; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Lime Vizio is seeking a Customer Service Associate to join their dynamic team. In this role, you will provide exceptional support to customers, addressing inquiries, and resolving issues. Ideal candidates will possess strong communication skills and thrive in a fast-paced environment, with a preference for those with prior customer service experience.

Benefits

Prorated 13th-month pay

Qualifications

• 1 year of experience in customer service preferred.
• Ability to work rotating graveyard shifts.
• Typing speed of at least 30 words per minute.

Responsibilities

• Assist customers by addressing their queries and fulfilling their requests.
• Manage call-back requests and liaise with florists for order inquiries.
• De-escalate situations involving dissatisfied customers.

Skills

Communication

Problem Solving

Critical Thinking

Adaptability

Education

High School Diploma

Tools

USB headset

Job description

About us:

Lime Vizio Inc has been deliveringbeautiful flowers and heartfelt gifts since 2010. We take immense pride inbeing a trusted leader in online floral and gift retail, serving customersacross the US and Canada. Our commitment to quality, innovation, anddependability has made us a gifting powerhouse, with brands like BlossomFlowers, Sunny Flowers, and Gift on Schedule under our umbrella. At Lime Vizio,we foster an entrepreneurial spirit and a culture that values collaboration,superior service, and continuous innovation.

LIME VIZIO is an e-commercetechnology company focused on providing product development and servicessupport on multiple processes, domains, and technologies.

About the role: Customer Service Associate

Are you anexperienced Customer Service Representative ready to take your skills to thenext level?

At our company, we're seeking individuals like you to join ourdynamic team as Customer Support Specialists.

Your Mission: Y ou will be thefriendly voice that provides exceptional support to our valued customers. Yourresponsibilities will include offering helpful information, addressing and resolving inquiries and customer's issues, serving as a guide of our customers showcasing our products and services, and processing payments.

Your Responsibilities Will Include:

· Assist customers by addressing their queries and fulfilling their requests.

· Manage call-back requests, including those that were misrouted from other departments.

· Independently liaise with florists regarding Blossom Flower Delivery order-related inquiries.

Expertly assist customers with various needs, including:

· Offering redelivery options

· Suggesting substitutions

· Resolving issues with missing add-ons

· Addressing additional charge inquiries

· Resolving declined credit card issues

· Recommending add-ons for customers' orders

Managing Customer Follow-up Concerns:

· Make outbound calls to provide accurate information and seek approvals for specific concerns, such as substitutions, redelivery, or additional payments.

· Communicate with florists through phone, email, or our secure messaging system to confirm changes, gather order information, or ensure successful order placement.

· Handle customer concerns that require in-depth review for timely and suitable resolutions.

· De-escalate situations involving dissatisfied customers, offering patient and empathetic assistance.

Technical Qualification And Requirements:

· Desktop or laptop with at least an i3 or i5 processor, 8 GB RAM, and a CPU clocked at 2.0 GHz or higher

· USB headset with noise cancellation capabilities

· Wired internet connection with a minimum download speed of 20 Mbps including back-up internet

Job Requirements:

· High school graduates with at least 1 year of experience in the customer service field are preferred

· Must be willing to work a rotating graveyard shift

· Ability to thrive in a fast-paced, agile environment with strong critical thinking and problem-solving skills

· Quick adaptability, excellent communication (both written and verbal), and a proactive, positive attitude

· Typing speed of at least 30 words per minute

· Preference will be given to candidates with prior support and customer service experience

Compensation:

Salary: $3 per hour

· Prorated 13th-month pay

At Lime Vizio, we're excited to have you on board for this fantastic opportunity.

Join us in making our customers' special moments even more extraordinary with our stunning flowers and thoughtful gifts.