Customer service Assistant PT

City of Arlington; Glendora (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

City of Arlington seeks a library assistant to provide reference and reader advisory services, helping patrons find information and reading materials. You will use basic search skills across print and electronic databases and assist with circulation, fines, and data entry in the automated system.

Responsibilities include shelving with Dewey Decimal classification and supporting collection maintenance. Some duties may extend beyond listed tasks, reflecting library needs and priorities.

Qualifications

• One year of college.
• One year of customer service experience in a bookstore or library.
• Or an equivalent combination of education and/or experience.

Responsibilities

• Assist patrons with information, education and recreational reading needs via reference and reader advisory services.
• Utilize basic search and retrieval skills using print and electronic resources.
• Apply library circulation policies and process data entry in the automated system; collect fines.
• Respond to multiple information requests from the public and adapt to changing information needs.
• Shelve materials using Dewey Decimal classification and assist with collection maintenance.
• On occasion, perform other duties within the scope of essential functions.

Skills

Information-finding strategies

Automated circulation system

Print sources & online catalogs

Dewey Decimal System

Arithmetic calculations

Cash handling

Windows-based software

Word processing

Spreadsheet software

Teamwork

Analytical thinking

Reading bibliographic information

Discretion with patron records

Lifting 50 lbs

Moving 75 lbs

Education

One year of college

One year of customer service in bookstore or library

Equivalent combination of education/experience

Tools

Windows-based software

Word processing software

Spreadsheet software

Database search tools

Job description

Under general supervision, provides reference and readers advisory services; assists customers with specialized library operations; and performs other recurring Library duties.

ESSENTIAL JOB FUNCTIONS

Assist patrons with information, education and recreational reading needs through reference and reader advisory services while utilizing basic search and retrieval skill.

Sources of information may include print material, electronic research databases and community information sources or organizations.

Negotiate patron account information, to apply library circulation policies and procedures, to perform standard data entry tasks utilizing automated circulation system; and ability to collect fines and fees through a cash management system.

Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or the information need expressed in the user's inquiry.

OTHER JOB FUNCTIONS

Shelve library materials using knowledge of the Dewey Decimal classification system and assist with collection maintenance activities.

On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities Required

• Basic knowledge of information-finding strategies.
• Basic knowledge of automated circulation system functions.
• Basic knowledge of, and familiarity with print sources, online catalogs, databases, CD-ROM sources, and remote information access sources.
• Basic knowledge of how library materials and information sources are organized.
• Basic knowledge of Dewey Decimal System classification and alpha-numeric filing system.
• Basic knowledge of and familiarity with the library collection; literature of various subject areas, both fiction and non-fiction; and, authors and titles, both current and standard.
• Skill in making simple arithmetic calculations.
• Skill in cash registering and handling of monies and balancing accounts.
• Skill in utilizing Windows-based software.
• Skill in adapting to changes and upgrades in computer software.
• Skill in utilizing basic word processing and spreadsheet software.
• Skill in analyzing information needs with careful attention to detail.
• Skill in working with others in a team approach.
• Skill in thinking logically, analytically, and in the abstract.
• Skill in establishing rapport with a library user quickly and easily.
• Skill in reading and interpreting bibliographic information in various formats.
• Ability to easily adjust to fluctuating work levels and move within the library system as assigned.
• Ability to exercise discretion with patron records.
• Ability to lift up to 50 lbs.
• Ability to push and pull up to 300lbs.
• Ability to move up to 75 lbs.

Qualifying Education and Experience

• One (1) year of college.
• One (1) year of customer service experience in a bookstore setting or library.
• Or an equivalent combination of education and/or experience.

PREFERRED QUALIFICATIONS

• Bilingual in Spanish or Vietnamese.
• Employment Screenings Required Criminal Background Check Health Performance Evaluation (HPE)/Physical Examination

City of Arlington is an Equal Opportunity Employer.

The people that work for the City of Arlington directly impact our community, citizens, visitors and businesses. Become a leader in your chosen profession by joining the City’s dynamic workforce and make a positive contribution to the American Dream City!

The City will make reasonable accommodations upon request for qualified individuals with disabilities. Requests for reasonable accommodations should be sent to [e-mail].