Library Generalist

City of Leander; Leander (TX); On-site; USD 27,000 - 38,000; Full time

Job summary

City of Leander is seeking an entry-level Library Aide to assist patrons and staff in daily library operations. You will help with circulation, reference, technology access, and program support while working under supervision.

The role requires a high school diploma or equivalent, at least one year of customer service, and potential library-related coursework. Flexible hours including evenings and weekends are required.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of customer service experience.
• Six months library experience OR 4 college credits in Library Science or related field.
• Ability to work flexible hours including evenings/weekends.

Responsibilities

• Assist library users in person and by phone.
• Provide information and reference help across all ages.
• Support circulation tasks such as memberships and inter-library loan requests.
• Assist with technology access and printer/scanner/fax use.
• Help patrons navigate the online catalog and locate materials.
• Support program development, displays, and event setup.
• Attend meetings and training sessions.
• Perform security, cleaning, and opening/closing tasks.

Skills

Customer service

Communication

Multitasking

Computer literacy

Education

High School Diploma or equivalen

Library science coursework (4 credits)

Job description

Performs entry-level work with routine complexity. Provides assistance in the daily operation in various areas of the library. Duties include assisting patrons in their use of the library, providing administrative support to the supervisors, providing support to Library programs and collection maintenance, and checking-in and processing Library materials. Works under moderate supervision, with limited latitude for the use of initiative and independent judgement.

• Provides customer service to Library users in person and on the phone.
• Answer informational and reference questions for all ages regarding the library’s resources and provide directions to various library sections or other facilities.
• Assists patrons in circulation related services, such as establishing and renewing Library memberships, inter-library loan requests, reserving books and collecting payments at circulation desk.
• Assists patrons of all ages with technology support including access to library computers, use of online resources, use of computer software available on public computers, and use of photocopier, scanner, and fax machine.
• Assists patrons of all ages in navigating the library online catalog.
• Assists in receiving and sorting returned library materials.
• Assists in shelving Library materials when needed.
• Assists in processing and receiving new Library materials, and repairing damaged Library material
• Provides administrative support to librarians for collection development, maintenance, and supervisors.
• Attend meetings and training sessions.
• Performs security, light cleaning, and straightening tasks necessary to open and close the library.
• Provides support for Library programs by designing, preparing promotional materials, monthly book displays, and setting up and cleaning up program spaces, and assisting during events.
• Ability to work under pressure with few mistakes.
• Exceptional customer service must be a high priority.
• Performs related duties as assigned.

Required Education and Experience

• High School Diploma, or equivalent.
• Minimum of one year of customer service experience.
• Minimum of six months working in a public or school library OR earned a minimum of 4 credit hours from an accredited college or university in Library Science or a related field.
• Ability to work hours other than the regular daytime schedule, such as mornings, afternoons, evenings, and weekends.

Required Certificates and Licenses

• Must have First Aid and CPR/AED certification within six months of hire date.

Preferred Qualifications

• Active/current First Aid and CPR/AED certifications.
• Ability to speak Spanish.
• Experience working for a government entity, such as a city, county, or state.

• Ability to learn municipal library operations, library technology systems, and the Dewey Decimal System.
• Ability to organize and maintain a large number of various types of library materials.
• Ability to communicate effectively both verbally and in writing.
• Ability to follow detailed verbal and written instructions.
• Ability to communicate with other employees and the public in a courteous and diplomatic manner.
• Skill in handling multiple tasks and prioritizing.
• Analyze situations and adopt quick, effect, and reasonable courses of action.
• Ability to work hours other than the regular daytime schedule such as mornings, afternoons, evenings, and weekends.
• Knowledge of writing with proper punctuation, spelling, and grammar.
• Skill in using computers and related software applications.
• Ability to develop and maintain effective working relationships with City employees, the public, elected officials, and boards and commissions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to handle items, reach with hands and arms, kneel, talk, and hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Must be able to lift/push up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.