Customer service Assistant PT

City of Arlington; Arlington, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

City of Arlington is seeking a Library Assistant to support reference and reader advisory services. You will assist patrons with information needs, use print and online databases, and help apply circulation policies.

Responsibilities include data entry for circulation, handling fines, shelving and assisting with collection maintenance; some lifting and moving of materials is required. Prior library or bookstore customer service is preferred.

Qualifications

• One year of college or equivalent combination of education and experience.
• Customer service experience in a bookstore or library preferred.
• Familiarity with information sources and library systems encouraged.

Responsibilities

• Provide reference and reader advisory support to patrons.
• Assist with information retrieval using print and electronic resources.
• Process circulation tasks and collect fines with cash handling.
• Shelve materials and assist with collection maintenance.

Skills

Info-finding skills

Circulation processes

Bibliographic literacy

Cash handling

Windows software

Word processing

Spreadsheets

Teamwork

Analytical thinking

Discretion with records

Lifting 50 lbs

Education

One year of college

One year of customer service experience in a bookstore or library

Equivalent combination of education/experience

Tools

Windows-based software

Basic data entry tools

Job description

Under general supervision, provides reference and readers advisory services; assists customers with specialized library operations; and performs other recurring Library duties.

ESSENTIAL JOB FUNCTIONS

• Assist patrons with information, education and recreational reading needs through reference and reader advisory services while utilizing basic search and retrieval skill.
• Sources of information may include print material, electronic research databases and community information sources or organizations.
• Negotiate patron account information, to apply library circulation policies and procedures, to perform standard data entry tasks utilizing automated circulation system; and ability to collect fines and fees through a cash management system.
• Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or the information need expressed in the user's inquiry.

OTHER JOB FUNCTIONS

• Shelve library materials using knowledge of the Dewey Decimal classification system and assist with collection maintenance activities.
• On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.

MINIMUM QUALIFICATIONS

• Basic knowledge of information-finding strategies.
• Basic knowledge of automated circulation system functions.
• Basic knowledge of, and familiarity with print sources, online catalogs, databases, CD-ROM sources, and remote information access sources.
• Basic knowledge of how library materials and information sources are organized.
• Basic knowledge of Dewey Decimal System classification and alpha-numeric filing system.
• Basic knowledge of and familiarity with the library collection; literature of various subject areas, both fiction and non-fiction; and, authors and titles, both current and standard.
• Skill in making simple arithmetic calculations.
• Skill in cash registering and handling of monies and balancing accounts.
• Skill in utilizing Windows-based software.
• Skill in adapting to changes and upgrades in computer software.
• Skill in utilizing basic word processing and spreadsheet software.
• Skill in analyzing information needs with careful attention to detail.
• Skill in working with others in a team approach.
• Skill in thinking logically, analytically, and in the abstract.
• Skill in establishing rapport with a library user quickly and easily.
• Skill in reading and interpreting bibliographic information in various formats.
• Ability to easily adjust to fluctuating work levels and move within the library system as assigned.
• Ability to exercise discretion with patron records.
• Ability to lift up to 50 lbs.
• Ability to push and pull up to 300lbs.
• Ability to move up to 75 lbs.

Qualifying Education and Experience

• One (1) year of college.
• One (1) year of customer service experience in a bookstore setting or library.
• Or an equivalent combination of education and/or experience.

PREFERRED QUALIFICATIONS

• Preferred Education and Experience Bilingual in Spanish or Vietnamese.

Employment Screenings Required

• Criminal Background Check
• Health Performance Evaluation (HPE)/Physical Examination

City of Arlington is an Equal Opportunity Employer. The people that work for the City of Arlington directly impact our community, citizens, visitors and businesses. Become a leader in your chosen profession by joining the City’s dynamic workforce and make a positive contribution to the American Dream City! The City of Arlington is an Equal Opportunity Employer. The City will make reasonable accommodations upon request for qualified individuals with disabilities. Requests for reasonable accommodations should be sent to [e-mail]. If you do not find a job that suits your experience, we welcome you to introduce yourself so Human Resources may be able to guide you to other opportunities.