Customer Service Assistant I — Order Entry & Support

ASC Profiles LLC.; Northern (KY); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

401k Savings plan

Healthcare (medical, dental and vision

Other rewards

Job summary

BlueScope's Steelscape operation in Kalama, WA is hiring a Customer Service Assistant I to support the Customer Service Department. You will enter orders, generate reports, and assist with order status updates while coordinating with production planning and other departments.

The role emphasizes accuracy, multitasking, and strong communication. The position requires a high school diploma or GED with 2+ years of customer service or front office experience.

Qualifications

• Minimum: High School diploma or GED.
• 2+ years of customer service or front office experience.
• Proficient in Word, Excel, and Outlook.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Provide backup coverage to the Customer Service team.
• Enter customer orders into order management software.
• Generate, update, and load reports for customers and internal teams.
• Follow up on orders, clarify details, and coordinate with internal departments.

Skills

Customer service

Microsoft Word

Microsoft Excel

Microsoft Outlook

Communication

Multitasking

Teamwork

Education

High School Diploma

GED

Tools

Order management software

Job description

BlueScope's Steelscape operation in Kalama, WA is hiring a Customer Service Assistant I to support the Customer Service Department. You will enter orders, generate reports, and assist with order status updates while coordinating with production planning and other departments.

The role emphasizes accuracy, multitasking, and strong communication. The position requires a high school diploma or GED with 2+ years of customer service or front office experience.