Customer Service Assistant- DMV

Grandview, MO; Grandview (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

City of Grandview is seeking a dependable, detail-oriented Customer Service Assistant to join the License Office team. This fast-paced, customer-facing role processes motor vehicle and driver license transactions, verifies documentation, collects fees, and helps customers navigate licensing requirements with accuracy.

Working hours are posted, with openings across mornings, days, evenings, and Saturdays. Candidates should be able to balance speed and accuracy while following established

Qualifications

• High school diploma or equivalent preferred.
• At least one year of responsible clerical experience.
• Strong customer service and communication skills.
• Excellent organizational and time-management skills.
• Ability to learn and follow established procedures.

Responsibilities

• Receive and review license applications and verify information for accuracy and completeness.
• Issue license plates, driver's licenses, stickers, and other documents.
• Assist customers with applications and explain required documents and signatures.
• Receive and record licensing fees and handle cash accurately.
• Process transactions using computer systems and run daily activity reports.
• Review, sort, and file application paperwork and records.
• Answer calls, assist customers, and route inquiries appropriately.
• Follow procedures from supervisors and senior staff.

Skills

Customer service

Attention to detail

Organizational skills

Time management

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

The Grandview City Hall/PD/Court parking lot will be closed beginning Wednesday, Sept. 9th. Visitors can park at 1416 Main Street lot or find on-street parking. Handicap spots are marked at the Main Street entrance.

With this being my first official full time job with benefits, it has really turned around my outlook on personal growth and my life has changed so much. I am a real adult with more personal and professional responsibilities than ever before. It’s an adjustment with pros and cons, but a massive improvement overall!

What satisfies me the most in my position here at the city is being able to help both English and Spanish speaking customers. Working for the city has helped me grow by giving me the confidence to get out of my comfort zone and trying new things after being a stay-at-home mom for 15 years.

A team first mentality, I'd say that fits. They really do try and include every department in on, [sic] on-going activities with the city. Not to mention open to listening to concerns that one may have.

Trai Rule , 06/02/2023

I continue to choose Grandview after 8 years because we can see the impact we have on the community directly. There are other larger cities near us that may pay more but it is more difficult to implement change and to have as much of an impact as we are able to here. At Grandview, you are not just a cog in the wheel you are part of the team. I also continue to choose Grandview because leadership recognizes staffs career or educational goals and helps you to get there.

The City of Grandview is seeking a dependable, detail-oriented Customer Service Assistant to join our License Office team.

This is a fast-paced, customer-facing position where accuracy matters. Customer Service Assistants process motor vehicle and driver license transactions, verify documentation, collect and record fees, and help customers navigate licensing requirements. Because the work involves official records, financial transactions, and personal documentation, successful candidates must be able to work efficiently without sacrificing accuracy or attention to detail.

We are looking for someone who is comfortable working with the public, can follow established procedures, stays organized when the office is busy, and understands the importance of getting the details right the first time.

This position requires flexible availability. Work schedules will vary from week to week based on staffing and operational needs and are generally created one week in advance.

Employees should be prepared to work a mix of opening, daytime, evening, and Saturday shifts and must be open to working throughout the License Office's operating hours.

License Office Hours:

• Monday, Tuesday, Thursday & Friday: 8:00 a.m. – 5:00 p.m.
• Saturday: 8:00 a.m. – 12:00 p.m.

Applicants should consider whether this level of schedule flexibility works for them before applying. A consistent Monday–Friday or set weekly shift should not be expected.

What You'll Do

As a Customer Service Assistant, you will:

• Receive and review license applications and carefully verify information for accuracy and completeness.
• Issue license plates, driver's licenses, stickers, and other applicable documents.
• Assist customers with applications and explain required documentation and signatures.
• Receive and accurately record licensing fees.
• Handle cash, make change, and complete cash reports and deposit forms.
• Process transactions using computer systems and run daily activity reports.
• Review, sort, and file application paperwork and records.
• Answer telephone calls, assist customers, and route inquiries appropriately.
• Follow established procedures and direction from supervisors and senior staff.
• Perform other duties as assigned.

Accuracy & Attention to Detail

Accuracy is a critical part of this position. Customer Service Assistants routinely work with vehicle titles, applications, proof of insurance, identification documents, financial transactions, and other official records.

A strong candidate will be able to:

• Carefully review documents and identify missing or incorrect information.
• Enter information accurately into computer systems.
• Follow detailed policies, procedures, and instructions.
• Perform basic calculations and handle financial transactions accurately.
• Maintain attention to detail while assisting customers in a busy environment.
• Balance speed and customer service with the need to complete transactions correctly.

What We’re Looking For

Candidates should have:

• High school diploma or equivalent preferred.
• At least one year of responsible clerical experience.
• Strong customer service and communication skills.
• Excellent organizational and time-management skills.
• Strong analytical and problem-solving abilities.
• Basic computer skills, including Microsoft Word.
• Comfort working with numbers, handling money, and performing basic calculations.
• Ability to learn and consistently follow established procedures.
• Ability to work cooperatively with supervisors, coworkers, and the public.
• Pass a city and state background check, including fingerprints.

The City of Grandview is an Equal Opportunity Employer. Reasonable accommodations are available to qualified individuals with disabilities.