Recreation Leader

Grandview, MO; Grandview (MO); On-site; USD 17,000 - 28,000; Full time

Job summary

The City of Grandview Parks & Recreation Department is seeking a friendly, dependable Recreation Leader to join the Guest Services team at The View Community Center. This is a full-time, front-desk role focused on delivering high-quality customer service, handling memberships, registrations, and facility operations.

You will open and close the center, supervise front desk staff, process admissions and payments, manage room rentals, and support colleagues across departments while maintaining a

Qualifications

• High school diploma or GED preferred.
• Bilingual candidates are encouraged to apply.
• Must be able to pass background and reference checks.
• Strong communication and computer skills are required.

Responsibilities

• Welcome members and guests with a positive, professional attitude.
• Assist with admissions, memberships, registrations, and facility tours.
• Provide excellent customer service and respond to questions, concerns, and complaints.
• Open and close The View Community Center and supervise front desk operations.
• Handle cash transactions and reconciliations.
• Manage room rental scheduling, setup, and turnover for events.
• Train new front desk staff on procedures and systems.
• Update and audit information in computer databases.
• Assist with phone operations, concession sales, and inventory.
• Support leadership with daily operations.

Skills

Dependable

Public interaction

Initiative

Multitasking

Communication skills

Education

HS diploma or GED

Tools

Computer literacy

Job description

The Grandview City Hall/PD/Court parking lot will be closed beginning Wednesday, Sept. 9th. Visitors can park at 1416 Main Street lot or find on-street parking. Handicap spots are marked at the Main Street entrance.

With this being my first official full time job with benefits, it has really turned around my outlook on personal growth and my life has changed so much. I am a real adult with more personal and professional responsibilities than ever before. It’s an adjustment with pros and cons, but a massive improvement overall!

What satisfies me the most in my position here at the city is being able to help both English and Spanish speaking customers. Working for the city has helped me grow by giving me the confidence to get out of my comfort zone and trying new things after being a stay-at-home mom for 15 years.

A team first mentality, I'd say that fits. They really do try and include every department in on, [sic] on-going activities with the city. Not to mention open to listening to concerns that one may have.

Trai Rule , 06/02/2023

I continue to choose Grandview after 8 years because we can see the impact we have on the community directly. There are other larger cities near us that may pay more but it is more difficult to implement change and to have as much of an impact as we are able to here. At Grandview, you are not just a cog in the wheel you are part of the team. I also continue to choose Grandview because leadership recognizes staffs career or educational goals and helps you to get there.

The City of Grandview Parks & Recreation Department is looking for a friendly, dependable, and customer-focused Full-Time Recreation Leader to join the Guest Services team at The View Community Center.

This is a hands-on position for someone who enjoys working with people and can confidently help keep a busy community center running smoothly. The Recreation Leader provides high-quality customer service at the front desk while assisting with memberships, registrations, room rentals, facility operations, and day-to-day customer needs. The position also serves as the supervisor in charge of front desk operations when opening and closing the facility.

What You'll Do

• Welcome members and guests with a positive, professional attitude.
• Assist with daily admissions, membership sales, program and class registrations, and facility tours.
• Provide excellent customer service and respond to questions, concerns, and public complaints.
• Open and close The View and serve as the supervisor in charge of front desk operations.
• Handle cash transactions and complete required reconciliations.
• Manage room rental scheduling, setup, cleanup, and quick turnover between events.
• Work directly with rental clients to help ensure a positive experience.
• Train Member Service Attendants and new employees on front desk procedures and computer systems.
• Update, enter, and audit information in computer databases.
• Assist with phone operations, concession sales and inventory, and front desk materials.
• Support the Customer Care Coordinator, Customer Care Supervisor, and Business Development Manager with daily operations.

What We're Looking For

We're looking for someone who is:

• dependable
• comfortable working with the public
• able to take initiative
• capable of balancing multiple responsibilities in a busy environment

Strong communication skills and the ability to follow established policies while using good judgment are important for success in this position.

Candidates must be able to:

• read and write at a level necessary for successful job performance,
• have knowledge of personal computers and database/word-processing software
• Successfully complete background and reference checks.

A high school diploma or GED and previous customer service and/or cash-handling experience are preferred. Bilingual candidates are also encouraged to apply.

Physical & Work Requirements

This position requires extended periods of standing and may involve walking, climbing, stooping, lifting, carrying, pushing, or pulling objects weighing up to 40 pounds. Employees also regularly use computers, telephones, and other standard office equipment.

The City of Grandview is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.