Customer Service Assistant

Surib; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Surib is seeking an entry-level Customer Service Assistant to support daily customer interactions, answer questions, and help create a positive customer experience. This role is ideal for someone who enjoys helping people, communicates clearly, and wants to develop valuable customer service and professional skills.

You will welcome customers, assist with inquiries, and contribute to customer satisfaction through attentive service and teamwork.

Qualifications

• Must have strong communication and interpersonal abilities.
• Friendly, positive attitude with a willingness to learn.
• Ability to listen, understand customer needs and provide helpful information.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions about products, services, and offerings.
• Listen to customer needs and provide helpful information.
• Assist with routine requests and follow-ups.
• Recommend appropriate products based on customer needs.
• Support customer satisfaction and relationship-building initiatives.
• Participate in ongoing training and professional development.

Skills

Clear communication

Interpersonal skills

Customer-focused

Active listening

Team player

Organizational skills

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions, answer questions, and help create a positive customer experience. This entry-level opportunity is ideal for someone who enjoys helping people, communicating clearly, and developing valuable customer service and professional skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products, services, and company offerings.
• Listen to customer needs and provide helpful information.
• Assist customers with routine requests and follow-ups.
• Recommend appropriate products or solutions based on customer needs.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and promotional activities.
• Maintain organized records of customer interactions and activities.
• Communicate customer questions and feedback to appropriate team members.
• Help address routine customer concerns and requests.
• Support customer engagement and sales opportunities when appropriate.
• Collaborate with team members to meet customer service goals.
• Help maintain a welcoming and professional customer environment.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Comfortable interacting with customers and the public.
• Good organizational and multitasking skills.
• Positive attitude and willingness to learn.
• Reliable, adaptable, and self-motivated.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching