Customer Service Assistant

HRS Talent Solutions; New Orleans (LA); On-site; USD 32,000 - 40,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Assistant in New Orleans for an entry-level role that supports day-to-day customer service activities through strong communication, organization, and follow-through. The position involves service coordination, record updates, issue tracking, and internal follow-up in a professional office environment.

This role offers room to grow based on reliability and performance, with on-the-job training and opportunities to take on additional

Qualifications

• Experience in customer service or front-line client support is a plus.
• Strong written and verbal communication skills.
• Ability to stay organized and follow established service processes.

Responsibilities

• Provide day-to-day support for customer service activities and routine requests
• Respond to customer inquiries professionally and promptly
• Maintain and update customer information in internal systems
• Track service issues and follow up with customers
• Coordinate between customers and internal team members
• Assist with service documents and admin tasks

Skills

Customer service

Communication

Organization

Professionalism

Time management

Job description

Customer Service Assistant
Entry-Level Customer Support & Service Coordination Role

About the Role

We are currently hiring for a Customer Service Assistant position for individuals who are professional, dependable, and able to support day-to-day customer service activity through strong communication, organization, and follow-through. This role is well suited to someone who can help maintain a positive customer experience, respond to routine inquiries, and support service-related tasks in a professional office environment.

The position includes a combination of customer communication, service coordination, record updates, issue tracking, internal follow-up, and general support for customer service workflows. The right candidate will be comfortable helping customers, maintaining accurate information, and supporting a team through consistent and organized daily service tasks.

This is a strong opportunity for applicants who want to build experience in customer support, service coordination, and office-based client communication. There is also room to grow over time for candidates who demonstrate reliability, professionalism, and strong overall performance.

Key Responsibilities

• Provide day-to-day support for customer service activities and routine service requests
• Respond to customer inquiries in a professional and timely manner
• Maintain and update customer information in internal systems and records
• Help track service issues, follow-up items, and customer communication
• Support coordination between customers and internal team members as needed
• Assist with service-related documents, updates, and routine administrative tasks
• Help maintain accurate records and organized customer support workflows
• Contribute to a professional, responsive, and service-focused work environment

Requirements

• Reliable transportation to and from the workplace, if required
• Strong communication skills and professional customer-facing manner
• Ability to stay organized and manage routine support tasks consistently
• Professional attitude and dependable work habits
• Ability to follow established service processes and handle information accurately

Preferred Skills

• Previous experience in customer service, office support, administration, or front-line client support is an asset
• Comfortable using email, spreadsheets, documents, and internal systems
• Clear written and verbal communication
• Strong time management and ability to stay organized throughout the day
• Ability to handle recurring support tasks with accuracy and professionalism
• Team-oriented, dependable, and service-focused approach to daily work

Compensation and Growth

This position offers a competitive starting wage based on experience, qualifications, and overall fit. There is also room for growth over time for candidates who show strong performance, reliability, and the ability to take on additional responsibilities.