Customer Service Assistant

HRS Talent Solutions; Indianapolis (IN); On-site; USD 29,000 - 38,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Assistant in Indianapolis, Indiana. This entry-level position supports day-to-day customer service activities, handling routine inquiries with professional communication and accurate data management.

You will assist with service coordination and record updates, helping the team maintain organized workflows and ensure a positive customer experience. Growth opportunities exist for reliable performers in a dynamic office setting.

Qualifications

• Basic customer service knowledge and a helpful attitude.
• Strong communication and written/verbal skills.
• Ability to stay organized and manage routine tasks consistently.
• Professional attitude and dependable work habits.
• Ability to follow established service processes and handle information accurately.

Responsibilities

• Provide day-to-day support for customer service activities and routine service requests.
• Respond to customer inquiries in a professional and timely manner.
• Maintain and update customer information in internal systems and records.
• Help track service issues, follow-up items, and customer communication.
• Support coordination between customers and internal team members as needed.
• Assist with service-related documents, updates, and routine administrative tasks.
• Help maintain accurate records and organized customer support workflows.
• Contribute to a professional, responsive, and service-focused work environment.

Skills

Customer service basics

Communication skills

Organized

Follow-through

Professional demeanor

Tools

Email

Spreadsheets

Documents

Internal systems

Job description

Customer Service Assistant
Entry-Level Customer Support & Service Coordination Role

About the Role

We are currently hiring for a Customer Service Assistant position for individuals who are professional, dependable, and able to support day-to-day customer service activity through strong communication, organization, and follow-through. This role is well suited to someone who can help maintain a positive customer experience, respond to routine inquiries, and support service-related tasks in a professional office environment.

The position includes a combination of customer communication, service coordination, record updates, issue tracking, internal follow-up, and general support for customer service workflows. The right candidate will be comfortable helping customers, maintaining accurate information, and supporting a team through consistent and organized daily service tasks.

This is a strong opportunity for applicants who want to build experience in customer support, service coordination, and office-based client communication. There is also room to grow over time for candidates who demonstrate reliability, professionalism, and strong overall performance.

Key Responsibilities

• Provide day-to-day support for customer service activities and routine service requests
• Respond to customer inquiries in a professional and timely manner
• Maintain and update customer information in internal systems and records
• Help track service issues, follow-up items, and customer communication
• Support coordination between customers and internal team members as needed
• Assist with service-related documents, updates, and routine administrative tasks
• Help maintain accurate records and organized customer support workflows
• Contribute to a professional, responsive, and service-focused work environment

Requirements

• Reliable transportation to and from the workplace, if required
• Strong communication skills and professional customer-facing manner
• Ability to stay organized and manage routine support tasks consistently
• Professional attitude and dependable work habits
• Ability to follow established service processes and handle information accurately

Preferred Skills

• Previous experience in customer service, office support, administration, or front-line client support is an asset
• Comfortable using email, spreadsheets, documents, and internal systems
• Clear written and verbal communication
• Strong time management and ability to stay organized throughout the day
• Ability to handle recurring support tasks with accuracy and professionalism
• Team-oriented, dependable, and service-focused approach to daily work

Compensation and Growth

This position offers a competitive starting wage based on experience, qualifications, and overall fit. There is also room for growth over time for candidates who show strong performance, reliability, and the ability to take on additional responsibilities.