Customer Service Assistant

Auspiciouss; Orlando (FL); On-site; USD 59,000 - 69,000; Full time

Job summary

Auspiciouss, an outsource sales and marketing company, is looking for a Customer Service Assistant in Orlando, Florida. This role involves resolving customer queries while maintaining a positive and professional approach.

The ideal candidate should possess strong organizational skills, a high school diploma, and proficiency in Microsoft Office tools. The salary for this position is set between $59,000 and $69,000 annually, along with the opportunity to support sales efforts at industry events.

Qualifications

• Experience creating and maintaining productive client relationships is a plus.
• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
• Good record-keeping skills.

Responsibilities

• Receive and resolve customer issues, questions, and concerns.
• Support marketing and sales efforts with industry events.
• Monitor and resolve customer complaints and issues.

Skills

Customer relationship management

Communication skills

Organizational skills

Problem-solving skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Job description

Founded in England, Auspiciouss is an outsource sales and marketing company with a specialization in face to face interaction. The company works as a middle man between the client and the end consumer representing some of the largest Fortune 500 companies! Auspiciouss is currently in 3 countries but the goal is the continue the growth of the company working symbiotically with their clients in order to achieve a common goal.

Job Description

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $59000 - $69000 per year.

Responsibilities:

• Receive and resolve, within established guidelines, customer issues, questions and concerns.
• Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
• Perform other duties and responsibilities as required or requested by management.
• Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
• Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
• Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.

Qualifications

• High School Diploma or GED.
• Experience creating and maintaining productive client relationships is a plus.
• Able to implement solutions to general and specific customer concerns.
• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
• Possess good organizational skills and record-keeping skills.
• Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word, and Excel.
• Good problem-solving ability.

Additional Information

All your information will be kept confidential according to EEO guidelines.