Dispatcher

Werner Enterprises Inc; Indiana; On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Other optional supplemental coverage

Job summary

Werner Enterprises Inc in Indiana is seeking a customer service oriented logistics professional to support delivery teams, clients and customers, address issues and ensure on-time performance. You will manage order administration, scheduling, dispatch, and communication across systems, with emphasis on accuracy and proactive problem solving to maintain smooth operations.

The role requires strong organizational skills, attention to detail and the ability to work under pressure in a fast-paced

Qualifications

• High school diploma or equivalent.
• One year customer service experience preferred.
• Routing, dispatch, and warehouse experience preferred.
• Excellent organizational and communication skills.

Responsibilities

• Administration of orders received at the facility for delivery and update of customer portals.
• Prompt scheduling of deliveries to the end consumer per client SOPs.
• Routing process for outbound delivery trucks focusing on service and dispatch efficiency.
• Complete shipment statuses in systems and portals and communicate charges per SOPs.
• Maintain billing and logistics documents such as bill of lading, labels, manifests, and load plans.
• Communicate proactively with all parties to address issues and implement solutions.
• Monitor delivery teams' progress and adjust as needed to meet schedules.
• Advise teams on actions regarding customer, logistics or problems impacting deliveries.
• Verify merchandise against sales receipts and resolve customer service issues.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Attention to detail

Education

High school diploma or equivalent

Customer service experience (1 year) preferred

Tools

Microsoft Office

Job description

This role will act as the operation’s customer support system. You will be responsible for, but not limited to maintaining ongoing communication with delivery teams, clients, and customers in order to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled deliveries.

ESSENTIAL JOB FUNCTIONS

• Administration of orders received at the facility for delivery. This includes prompt updating of customer portals and internal systems.
• Prompt scheduling of deliveries to the end consumer per the client specific SOP’s
• Routing process for outbound delivery trucks focusing on service, revenue per truck, driver/drive team selection and dispatch.
• Completes all shipment statuses in the appropriate operating systems and portals, collecting POD’s and communicating extra charges to customers per the established SOP’s.
• Maintains bill of lading, labeling, manifest, pick sheets, load plans and other necessary documents for the planning, loading and delivery processes.
• Communicates with sense of urgency with all parties keeping them informed of schedule or delivery issues, answering questions, responding to requests, and identifying and implementing solutions.
• Monitors delivery teams’ progress through their routes and schedules – informs or makes adjustments as necessary.
• Advices delivery teams of the proper actions regarding customer, logistics or other problems which could arise and affect scheduled deliveries.
• Verifies merchandise by matching customer and sales receipt information.
• Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action, and following up to ensure complete resolution.
• Prepares quality reports, load out reports, dispatch logs and tracking logs, and set up of manifests
• Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, not at home, go backs, accidents, product or in-home damages, delivery team illness or injury.
• Performs other related duties as required and assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to establish and maintain effective relationships with employees, contractors, supervisors, and the general public requiring courtesy, discretion, and independent judgment.
• Excellent organizational, leadership, communication, reporting skills
• Excellent organizational, leadership, communication, reporting skills
• Ability to establish and maintain effective relationships with employees, contractors, supervisors, and the general public requiring courtesy, discretion, and independent judgment.
• High energy and motivating skills
• Microsoft Office proficient
• Ability to safeguard customers’ personal information.
• Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.
• Knowledge of relevant policies, practices and procedures and requirements / standards.
• Effective written, verbal communication skills and follow through

EDUCATION AND EXPERIENCE

• High school graduate or equivalent experience.
• One year customer service experience preferred
• Routing, dispatch, and warehouse experience preferred

The expected starting pay range for this position is $24.26 - $32.34 per hour. Offers determined based on experience, skills, and qualifications.

BENEFITS AND PERKS

• medical, dental and vision plans
• 401(k) plan
• stock purchase plan
• paid time off
• life insurance
• disability plans
• other optional supplemental coverage

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.

We encourage applicants of all ages as we do not discriminate on the basis of an applicant’s age.

All information collected will be handled and retained as explained in the Privacy Policy.

Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service.

Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile.

As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.